Lead BA and Project LeadRegulatory projects - Point of Sale Stage 3 (POS3) & Canadian Anti-Spam Legislation (CASL) - Salesforce implementations for all business lines in Wealth Management

• Successfully delivered all project goals on-time and on budget• Successfully developed and implemented business intelligence dashboard for RBC/Solutia executive team• Managed a team of 18 consultants (Process Analysts and Document Writers)• Created reporting tools, business intelligence models, and key performance measurement for senior management• Made recommendations to successfully capture the current state, minimizing impact on daily operations• Liaised with Process Excellence team for best practices within bank• Created hundreds of detailed current state process maps (iGrafx) using BPMN standards• Writing detailed procedure documentation by eliciting processes from subject matter experts (SME)• Working with Project Management to ensure project-level details were adhered to• Hired, mentored and coached several Business Analysts/Document Writers

• Understands the business issues and data challenges of the client's organization and in the financial services and insurance industries• Assist the sales team in scoping opportunities• Understand and apply the components of running a successful software development project• Ensure project issues are identified, tracked, reported on and resolved in a timely manner• Work with internal and external client personnel to identify required changes to our core product• Develop, review and edit requirements, specifications, business processes and recommendations related to a proposed solution while assessing impact to our product as well as to our other customers• Communicate needed changes to project team• Assists in enforcement of project deadlines and schedules• Take input from internal and external sources and appropriately and accurately applies comments/feedback• Communicate and applies project standards, including project budget and tracking• Lead quality testing efforts• Consistently deliver high-quality service to our clients• Assist in the facilitation of team and client meetings• Deliver informative, well-organized presentations to a diverse audience of various technical proficiencies• Understand how to communicate difficult/sensitive information tactfully• Possess understanding in the areas of application programming, database and system design and the software development life cycle• Push creative thinking beyond the boundaries of existing industry practices and client mindsets.

Wrote detailed requirements for projects. Lead an initiative for Quick Wins, and managed small projects for implementation.

January 2011Project Manager on Operations initiatives, managing 30-40 small projects including large internal audit projectHired, mentored, and coached several Business Analysts helping members take on greater challengesLed a team in the successful integration of many large initiatives for improvement of workflows, new products etc.Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intentPresent periodic status reports on the current program, future opportunities and client issuesCreated numerous Project plans, business requirements documents, and participated in user acceptance testing.Responsible for organizing Functional Specifications which were utilized by the testing team during testing processes

Products (Mutual Funds, Registered Products, Foreign Exchange, Reconciliations, and Transfers with 15 direct reports) - October 2007Project Lead on Operations Integration from Blackmont Capital to Macquarie Private Wealth - 10 member team with direct reporting to senior management. During project coordinated weekly meetings with project stakeholders; created work plans for team membersPresent Quarterly and Annual Reviews to 15 staff in addition to training new and current employees Prepare daily and monthly reports summarizing all registered plan information such as dollar value for the trustee ComputerShare TrustParticipate in various audits performed by external parties, such as ComputerShare, HRSDC, IIROC, Ernst & YoungCoordinate the preparation of estate receipts for MacquarieReview reconciliation of withholding tax accounts and approve remittances to various government agencies.Year-end review of tax-related integrity reports and tax receipt validation, printing and remitting XML files to CRAProvide administrative support to other operational departments and Client Services on queries relating to specialty products and cash management inquiries.Provide feedback and participate in the testing of new system features and upgrades prior to system implementation.Coordinate RSP loan programs with Manulife FinancialLed a team in successfully implementing Segregated Funds onto Blackmont's platform by effectively coordinating between Finance, Compliance, Legal, IT, Brokers, and Vendor (Dataphile) for testing of: Trades, Commission payouts, segregation of revenue, and regulatory adherence to Provincial laws. Team Lead in successfully implementing Client Name accounts on to Blackmont's platform for testing of: Trades, Commission payouts, segregation of holdings, and regulatory adherence to IIROC standardsTeam Lead in successfully implementing new modules from our back office vendor:

Communicated daily with Assante/IQON/Blackmont Financial Advisors, Sales Assistants and clientsLiaised with processing departments to ensure account inquires and issues were responded to and corrected in a timely mannerKept aware of legislation changes, including Federal Budget, and amendments to provincial laws to service front office staffDemonstrated knowledge of Assante, Assante MPS, IQON, Blackmont and United Financial products and services Prepared and created client statements using eCiss and RPMAdvised front office callers (Approximately 80 calls per day) on internal polices and procedures, including account update and corrections, transfer status, account transition and technical support.Timely follow-ups of outstanding issues within established service directivesAppointed by advisor service supervisor to complete special projects such as, creating of Wire Order Exceptions for Assante and IQON, Business Object reports for MPS etc.

Provided appropriate solutions for various client's needs such as outstanding monies not invested, or unsatisfactory paperworkDiscussed concerns and needs of clients to develop recommendations and/or appropriate solutions. Ensured all members of customer base are informed of significant issues (i.e. changes in US 401(k) legislation, John Hancock processing changes, changes in forms or required documentation for different kinds of financial processing and requestsKept aware of upcoming changes in financial products and features that would affect clients (for example, merger of mutual funds, name changes in funds, changes in service charges per funds etc.) to inform clients Exceeded expectations on CSI (customer service index) by consistently achieving excellent resultsManaged block of 170 Plan Sponsors for tracking and documentation of requests/concerns Updated client records with appropriate follow up Educated clients regarding product changes, service changes, Plan Sponsor Website updatesEnsured understanding of procedures through regular follow up with Plan Sponsors and Third Party Administrators Met and exceeded targeted quotas for various campaigns, for example Electronic MigrationProcessed financial transactions according to internal accuracy specificationsRegularly supervised and updated Suspense Management items (outstanding issues)