Michael Rai Email & Phone Number

Canberra, Australian Capital Territory, Australia

• Implemented a more effective development process in the Billing and Payments domain, ensuring adherence to industry standards and maintaining code stability throughout the development process. Additionally, wrote end-to-end tests and Postman tests for the Karbon application to support this initiative.• Migrated part of the application from .NET Framework to .NET 8 while adhering to the latest industry standards.• Developed and led a project to create an onboarding process for the Engineering Support Team, cutting onboarding time from 5 months to 3 months. I developed clear procedures to help new support engineers integrate smoothly, including defining their roles, daily tasks, and familiarizing them with the necessary tools.

Canberra, Australian Capital Territory, Australia

• Enhanced efficiency, security, and functionality of multiple platform tooling products, resulting in substantial cost savings of 10 hours per week for the development team.• Leveraged internal databases and external resources like Sendgrid, Logrocket, and Elastic Logging to deliver precise technical solutions, showcasing adept data resource management and integration skills.• Demonstrated strong incident management expertise by overseeing 30 live incidents in the production environment over 12 months, efficiently prioritizing, diagnosing, investigating, resolving, and escalating incidents as per established procedures.• Proactively conducted postmortems for 20 incidents, identifying necessary changes across development teams to prevent future occurrences, and enhanced the internal alerting system, saving the Karbon development team 5 hours per week.• Contributed to system stability by conducting proactive research, identifying potential risks in the production environment, and developing strategies to mitigate these risks. Additionally, resolved 10 customer support engineering tickets weekly, showcasing a deep understanding of technical issues and providing timely solutions.

Burwood East, Victoria, Australia

• Performed as a team leader for the startup development team of 8 team members.• I served as the primary point of contact between the development team and the product owner,earning the team's trust and confidence in my communication and coordination abilities.• I oversaw delegating tasks and kept all team members on track with their responsibilities.

Burwood East, Victoria, Australia

• Worked in a team of developers building a software produce that improved people’s saving habits.• The project allowed me to gain real world skills in ASP.Net Core, Blazor, SQL as well as Azure, andcloud hosting.• Built a culture of teamwork and helping each other.• Expanded multiple soft skills such as team management and time management skills.

Bachelor'S Degree, Computer Science, Distinction

Senior Secondary