Michael Ramthun Email & Phone Number

San Francisco, California, United States

As a leader in my role, I manage 14 Enterprise/Strategic Bank and Credit Union customers, ensuring seamless operations. I formulate detailed account strategies for growth, conduct impactful Quarterly Business Review (QBR) sessions, and serve as a liaison between customers and Product Engineers/Support teams. Integrating valuable feedback into Product roadmaps, I collaborate with design and sales teams to strategically position offerings and provide insights on best practices.•… Show more As a leader in my role, I manage 14 Enterprise/Strategic Bank and Credit Union customers, ensuring seamless operations. I formulate detailed account strategies for growth, conduct impactful Quarterly Business Review (QBR) sessions, and serve as a liaison between customers and Product Engineers/Support teams. Integrating valuable feedback into Product roadmaps, I collaborate with design and sales teams to strategically position offerings and provide insights on best practices.• Cultivated and strengthened relationships within customer base as trusted advisor, delivering compelling insights and ideas with commitment to follow-through and execution.• Achieved quota and sales goals ($2.5M-$4M) through implementation of effective strategies for renewals and cross-selling new features/functionality to existing clients. Show less

San Francisco Bay Area

In my position, I crafted informative materials to support product updates, new features, and releases. I collaborated with client organizations across various levels. Through in-depth process discussions and solution sessions, I highlighted Blend's benefits and conveyed Return on Investment (ROI) to both potential and current clients. I adeptly managed complex client relationships, effectively presenting value propositions to executive leaders. Additionally, I worked closely with Product… Show more In my position, I crafted informative materials to support product updates, new features, and releases. I collaborated with client organizations across various levels. Through in-depth process discussions and solution sessions, I highlighted Blend's benefits and conveyed Return on Investment (ROI) to both potential and current clients. I adeptly managed complex client relationships, effectively presenting value propositions to executive leaders. Additionally, I worked closely with Product Managers, Product Marketing, and Account Managers on previous initiatives.• Drove scalable customer success by championing platform adoption and integrating new technologies.• Launched Blend's platform for strategic / enterprise customers, conducting process reviews, and leading in-person/virtual client onboarding sessions. Show less

Concord, Ca

In this role, I offered post-training assistance for Core (LOS) quarterly releases, corrective action, and business-specific training. I led national and site change initiatives. I also supported Site Leadership in maintaining efficient business operations and achieving key objectives. I wa was responsible for as monitoring key indicators and inspections to promote accountability and effective business operations. Moreover, I created Enablement materials for site underwriters, fostering process… Show more In this role, I offered post-training assistance for Core (LOS) quarterly releases, corrective action, and business-specific training. I led national and site change initiatives. I also supported Site Leadership in maintaining efficient business operations and achieving key objectives. I wa was responsible for as monitoring key indicators and inspections to promote accountability and effective business operations. Moreover, I created Enablement materials for site underwriters, fostering process improvement and compliance. • Enhanced quality and customer experience by leading efforts to reduce site REG B compliance errors from 7% to approximately 1%, effectively mitigating risks.• Uncovered compliance risks during process evaluations, created underwriter training programs for mitigation, and conducted training sessions for all underwriting teams. Show less

Greater Minneapolis-St. Paul Area

As a Lending Manager, I engaged in information analysis, interpreted results, recommended solutions, and executed effective strategies. I collaborated seamlessly with Lending Officers and Performance Coaches to implement transformative initiatives, driving continuous improvement efforts and consistently achieving top-tier performance across Portfolio Fulfillment sites.• Improved production process, fostered customer loyalty, and upheld quality standards by leveraging comprehensive… Show more As a Lending Manager, I engaged in information analysis, interpreted results, recommended solutions, and executed effective strategies. I collaborated seamlessly with Lending Officers and Performance Coaches to implement transformative initiatives, driving continuous improvement efforts and consistently achieving top-tier performance across Portfolio Fulfillment sites.• Improved production process, fostered customer loyalty, and upheld quality standards by leveraging comprehensive knowledge of home lending regulations, risk management, compliance, and control mechanisms. • Directed team, achieving noteworthy ~15% year-over-year increase in production through caseload management, process reviews, and industry expertise.• Led successful partnership program in CA market, leveraging key relationships and market knowledge to drive production and attaining 25% of refinancing production goals. Show less