Accomplished Information Technology director with a 20+ year record of strategic planning, product development, and solution architecture. Poised, adaptable, methodical, and technology agnostic leader with vast experience in delivering exceptionally reliable solutions, increasing productivity through automation, and distributing industry-leading systems and services on both domestic and international scales. Excellent quantitative, analytical, communication, and problem-solving skills. Frequent panelist for career coaching and mentorship forums targeted towards college students and advisors.Keenly focused on driving enterprise-wide success through proactive change management and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by revitalizing underperforming areas and capturing new opportunities for growth. My track record of success has been reinforced by recruiting high-caliber talent and encouraging professional growth at all levels. Summary of Accomplishments:• Cultivated and delivered professional services and solutions addressing the business transformation needs of Unitymedia GMBH, Germany.• Elevated strategic leadership in the implementation, deployment, and ongoing support of a range of solutions in the Telecom/BSS domain.• Expanded the Convergys Cable/Broadband organization in Hyderabad, India, including managers, architects, developers, testers, and support analysts. Hired, developed, and performance managed the Hyderabad Convergys operation.• Oversaw design, development, and deployment of ICOMS, an end-to-end iSeries BSS and Network Inventory solution catering to midmarket and enterprise telephony and cable companies. Core Competencies include:• Telecommunications/BSS/OSS• Global IT Operations • Managing Customer Care and Support Centers• Leading Cross-Functional Teams• IT Process Design and Organizational Re-Engineering• Product Development and Management• Information Security• Architecture and Systems Design• Networking and Managed Services• Multiplatform Integration• Service Delivery Infrastructure• Revenue Growth and RetentionIf you are interested in discussing how I can partner with you to grow your information technology teams, solutions, and services, please contact me at mike.r.driscoll@gmail.com.