Michael Smith Email & Phone Number

Manager of Corporate Facilities, Offices Service, and IT support (voice, data and desktop) with over 20 plus years of experience supporting HQ, data center and remote operations. Team-player, highly proactive, creative and nimble problem-solver, flexible and adaptable, collaborative, strong sense of humor, works well in groups and independently. Thrives in fast-changing, complex environments that call for the ability to work with everyone from executives to janitors, understand problems and solutions quickly and delivers results seamlessly.IT SpecialitiesIT and Facilities PurchasingIT and Facilities ProvisioningMobile Device Provisioning and ManagementActive Directory Management and ExperienceMicrosoft Exchange Management and ExperienceLaptop and Server DeploymentWindows 7 and 8 ExperienceFamiliarity with the Microsoft Office Suite of ProgramsFamiliarity with the Adobe Creative SuiteDesktop and Help Desk Support and Implementation (Hardware, Software, Network and Infrastructure)Ticketing System Familiarity (Numara and Kayako)Technical and Practical TroubleshootingInternal and External Adds, Moves and Changes (IT)Process Improvement (IT)Facilities SpecialtiesTeam Management and MotivationSpace Planning and DesignProject ManagementBuilding Management LiaisonInternal and External Adds, Moves and Changes (Physical Plant)Employee Orientation, Training and On-Boarding ProceduresBudgeting and MetricsShippingVendor Management (Specifically: Movers, Office Suppliers, IT Suppliers, Copier and Print Vendors, Printing, Safety, Builders, Electricians, Low Voltage Cabling, Audio Visual, Shipping)Process Improvement (Facilities)

Listed skills include Troubleshooting, Project Management, Vendor Management, Management, and 45 others.