Mike Jones Email & Phone Number

Management and IT Professional with 20 years of extensive experience in leadership, Information technology (IT) support, event planning, data storage, and data analytics environments. Proven ability to design, deliver, maintain and support innovative, integrated business solutions. Successful in leading, influencing and motivating both direct reports and other team members. Verifiable track record of delivering multiple projects on or under deadline. Constant attention to bottom line: cost saving contributions and profit maximization in multi-tier environments via strategic planning, sound operating standards, and building reliable IT infrastructure. • MVP for Outstanding Performance in Excellence and Planning – Stream Energy, 2011Core Competencies:• Facilities Management (FM)• Strategic Leadership• Organization Skills• People & Team Management• Operations Management• Conflict Resolution• Tactful Problem Solving• Project Administration• Call Center Operations• Training & Development• Presentation Skills• Key Performance Indicators (KPI)• Cross-functional Communication• Customer Service & Success• Information Technology (IT) Support• Data Analysis• Problem Analysis• Solution Development• Customer Relationship Management (CRM)• Contract Agreements• Contract Negotiation• Policies & Procedures• Regulatory Compliance• Financial Planning & Budgeting• Asset Inventory & Accounting• Tracking Systems TECHNICAL SKILLS• Active Directory• Adobe Creative Cloud• Cell Phone• CIS1• Cylance• Direct Scale• ESET• Hardware & Software Management• Infrastructure Administration• ISTA / Aurea• Kubra / I-dox• Manage Engine Technician• Manage Engine Desktop Central• Office 360 Product• Oracle / i-expense• Radix / River Rock• SharePoint• TeamViewer

Listed skills include Process Improvement, Team Building, Team Leadership, Business Process Improvement, and 8 others.