Michael Mcdonald Email & Phone Number

San Diego, California, United States

San Diego, California, United States

• Organized the distribution of $5,000,000 to 10,000 undocumented adults within 3 months as part of the California Covid-19 Disaster Relief Assistance for Immigrants Fund
• Guided implementation of meal deliveries to over 190 family units staying at Safe Parking facilities in response to Covid-19
• Coordinated relocation of operation by communicating with stakeholders and staff, creating documentation, managing equipment orders and developing moving plans

Greater San Diego Area

• Manage a queue of over 20 support cases using the Service Cloud saas help desk.
• Conduct multiple new client on-boarding meetings using GoToMeeting.
• Test and document new product features for Quality Assurance using Basecamp.
• Setup and configure new Salesforce System Administrator and User accounts.
• Assist with developing product documentation for use within the Support team.
• Implement Salesforce knowledge to improve client experience.

Greater San Diego Area

• Implemented Salesforce knowledge to install, customize and test applications for enterprise accounts.
• Collaborated with team members and client stakeholders using Basecamp.
• Managed a queue of support cases using the Service Cloud saas help desk.
• Conducted multiple new client on-boarding meetings using GoToMeeting.

Greater San Diego Area

• Guided and motivated employees throughout multiple departments.
• Monitored vendor contracts that generated over 20% increase in sales.
• Coordinated infrastructure with contractors to deliver WiFi services to over 3000 barracks residents.
• Oversaw more than twenty vendors that sustained more than $150,000 in revenue during annual three-day Miramar Airshow event.

San Diego

• Provided primary administrative support to the retail director and over twenty managers.
• Maintained 23 purchase orders including contracted maintenance services and utilities.
• Drafted company correspondence and response letters to customer comment cards.
• Managed content for monthly employee newsletter.
• Assisted Exchange Marketing with company Facebook page.
• Supported Exchange Marketing with company community events.

San Diego

• Reconciled daily and monthly invoices from 18 contractors.
• Produced correspondence and spreadsheets using Microsoft Word and Excel.
• Acted as contract liaison between MCCS Services and vendors.
• Created monthly advertisements for customers.
• Maintained monthly inventory data with three MCCS Services.
• Contributed service articles to monthly store newsletter.

Bachelor Of Arts (B.A.) Magna Cum Laude, English Language And Literature

Full Stack Web Development

• Dedicated 1000+ hours in an immersive full-stack web development program. • Engaged in solo and pair programming to solve daily coding.