Michael Moreno Email & Phone Number

Austin, Texas Area

Managed Austin 360’s maintenance division with over 210 properties efficiently and profitably. Improved response time from 2 days down to 1 hour and completion of work orders from 3 weeks to 2 days and responded to emergencies in 30 minutes. Managed expenses and documented all events while building the CRM software database in Property Ware. Led and negotiated with contractors providing maintenance like make-ready services, repairs, lawn care, ordering materials, inspecting completed jobs and achieving the demands set by city/section 8 inspectors, code officers, Insurance companies, HOA’s and hands on property owners. Coordinated and managed to completion the unusual/emergency repairs such as plumbing problems, electrical/HVAC compliance issues, and household fires.● Produced accurate, up-to-date records of expenditures from property operations and completed work orders to the Accounting division. ● Inspected the properties, and appliances to determine if repairs or preventative maintenance was needed. Met with residents when handling requests for repairs or trying to resolve complaints, as well as with contractors/vendors.● Learned and utilized the NEW CRM software Property Ware through hands on training and after hours studying.

Austin, Texas Metropolitan Area

Remodel both residential and commercial properties. Utilize efficient cost savings techniques, as well as high end approaches to repair rental, managed, homeowner and commercial properties. Provide reliable work, meeting Quality, Timely and Cost-effective parameters while completing each project. ● Obtained knowledge of remodeling and construction repair methods and increased experience in the industry. ● Utilized Project Management techniques while improving communication.

Austin, Texas Area

Worked in remodeling learning various approaches to construction for both residential and commercial properties. Utilized efficient cost savings techniques, as well as high end approaches to repair rental, managed, homeowner and commercial properties. Provided reliable and consistent work, meeting Quality, Timely and Cost-effective parameters while completing each construction project. ● Gained a plethora of knowledge about current construction methods● Improved communication and practiced Project Management techniques for each job.● Promoted to a management position with Best Property’s client and co-partner, Austin 360 Home.

Austin, Texas Area

Produced synergistic marketing for startups Alphaquant FX/Jaru Linking, S.A. Created plans and programs for a Forex Introducing Brokerage Company (IBC) by collaborating daily with the Chief Development Officer. Defined objectives and goals which frequently changed; developed strategic plans and measurement programs to assess the effectiveness of our marketing tactics and were optimized for greater performance to help reduce unnecessary spending by over $40,000.● Executed targeted marketing programs and tactics for Alphaquant and Jarutrade’s changing visions that led to substantial savings, which were then reinvested to developing the product.● Conducted investigation through data mining and developed insights to drive product awareness. ● Generated media interest and attention, increasing newly qualified leads and product awareness through Facebook, Twitter, Direct Mail, emails and webpage consulting.

Kyle, Texas

Atlas/Ace Van Lines contract driver managing local and Intra-state moves. Managed and led crews of up to 8 workers daily. Each job carried different challenges, tasks and expectations. Overcame all jobs through efficient planning & effective teaming which awarded me the top driver for VIP jobs & retentions. ● Enhanced customer satisfaction and retained major (multi-million dollar) accounts by creating effective and innovative solutions for complex/problematic jobs. (Analyzed & created plan, managed personnel through completion).● Worked with Crystal Reports in the Trux system, as well as SQL.

Texas

Facilitated trainings as contractor with PEA while also working with Ace during peak moving times. Led team building trainings and specialized trainings (Peer Mediation, Conflict Resolution for At-Risk Students, Youth Leaders, Teachers & Administrators) in school districts in Texas. Trained and managed up to 10 junior trainers during Team-Building projects. ● Promoted to Lead Trainer, which led to improved performance and client satisfaction.● Delivered Effective Communication seminars improving student and teacher relationships.

Austin, Texas Area

Owner of the largest skilled labor force in Central Texas for corporate relocations for long haul Household Van Lines managing upwards of 25 employees during peak times. Trained teams of “WHITE GLOVE” professionals at Ace/Atlas and guided their career development.● Implemented efficient and effective teaming and communications, cutting job durations in half and retaining and attracting major accounts (Dell, Google, IBM, Janus, EA Sports, Oracle, Flextronics).

Mba, Project Management

Graduated Feb 2011 - GPA 4.0

Communication, Advertising, Business Foundation Certificate

Activities and Societies: Texas Advertising GroupSuccessful Projects: Researched and implemented successful advertising campaigns.

Intermediate Degree, Communication

Spain Intermediate Degree – Vocabulary & Conversation, August 1997

Intermediate Degree, Culture & Communication

University of Granada-Spain Intermediate Degree – Culture & Communication, August 1997