Michael Robinson-Lee Email & Phone Number

Scottsdale, Arizona, United States

• Handle escalated customer calls• Consistently outperform peers’ completed caseloads by 30%+ • Assist in training new team members• Send, scan, collect, organize and update customer data; save and update customer files• Communicate porting statuses with customers via phone and email• Submit trouble tickets to providers for any porting issues• Follow up with customers and, communicate and collect any missing or incomplete paperwork• Cross trained across multiple departments to best assist customer needs

Phoenix, Arizona, United States

Tempe, Arizona, United States

• Properly set up workstations with all needed ingredients and cooking equipment• Responsible for preparing food, both before and after cooking, in accordance with restaurant and recipe standards• Maintain professional sanitation standards while simultaneously following safety regulations• Ability to communicate appropriately within the staff to help keep restaurant in order and flow properly• Correctly securing personnel and restaurant premises by patrolling property• Communicating with customers by checking ID’s, cover charges, and mediates with police officers and customers

Milwaukee, Wisconsin, United States

• Trained, Hired, educated and mentored new employees• Knowledge of modern assembly lines• Take orders and receive payments from customers• Maintained sanitation, health and safety principal• Knowledge of all restaurant operations during • Completed schedules, inventory, payroll and actively identified opportunities to increase revenue & cut cost