Taras Babenko Email & Phone Number

Kyiv, Kyiv City, Ukraine

Performing coaching and development of team members in all areas of performanceincluding, but not limited to metrics and behaviors related to the customer experience.Maintaining a positive work environment in the team, a culture of kindness, optimism, and incredible support within the team while engaging agents by exemplifying our core values in order to foster a healthy, vibrant, and safe work environment.Creating and working on an onboarding plan project to ensure a smooth… Show more Performing coaching and development of team members in all areas of performanceincluding, but not limited to metrics and behaviors related to the customer experience.Maintaining a positive work environment in the team, a culture of kindness, optimism, and incredible support within the team while engaging agents by exemplifying our core values in order to foster a healthy, vibrant, and safe work environment.Creating and working on an onboarding plan project to ensure a smooth transition from initial training to T1 support and conducting onboarding plan training daily, as well as senior cloud specialist training in order to improve the technical knowledge and performance of agents and ensure that they are ready for a promotion going forward.Working closely with the Learning & Development department in order to improve initial new-hires training and to help create a mutual understanding of current and potential support needs.Conducting interviews in order to handpick the best candidates for T1 support.Handling escalations from agents directed to the Supervisor to provide the best customerservice.Ensuring all important company and product updates are cascaded and acknowledged to the team.Working daily on administrative duties (e.g., time card administration, payroll, etc.) as required.Managing employee issues regarding attendance, performance, and behavior conduct, and delivering appropriate corrective action if needed. Show less

Kyiv, Kyiv City, Ukraine

Assisting agents with technical questions and guiding them through a troubleshooting process in order to resolve customers' issues.Educating agents and providing additional recourses that will improve their technical knowledge.Explaining technical information in clear terms to individuals to promote better understanding and simplicityDelivering to support agents updates, incidents, or new releases information in a clear and timely manner.Providing not only technical support but… Show more Assisting agents with technical questions and guiding them through a troubleshooting process in order to resolve customers' issues.Educating agents and providing additional recourses that will improve their technical knowledge.Explaining technical information in clear terms to individuals to promote better understanding and simplicityDelivering to support agents updates, incidents, or new releases information in a clear and timely manner.Providing not only technical support but also emotional one to T1 agents in difficult and stressful cases to keep up their motivationWorking closely with Support leadership to support T1 agents and maximize customer satisfactionIdentifying operational issues and suggesting possible improvementsAdministrating and maintaining technical content available to the Operations teamTracking and documenting negative trends in Operations Show less

Kyiv, Kyiv City, Ukraine

Provide daily support to customers/users of various technology systems including answering questions,troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation.Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observeoperational performance, and install updates when necessary.Troubleshooting advanced networking, software problems, and customizing customer’s network equipment… Show more Provide daily support to customers/users of various technology systems including answering questions,troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation.Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observeoperational performance, and install updates when necessary.Troubleshooting advanced networking, software problems, and customizing customer’s network equipment withan understanding of subnet concepts, DHCP concepts;Joined Enterprise queue and was working on accounts with MRR over $1000 resolving complex customer issuesin a clear, courteous and straightforward manner;Following up with clients to verify optimal customer satisfaction following support engagement and problemresolution;Maintain detailed records of daily interactions with customers, installation activities, Show less

Kiev Region, Ukraine

Kiev Region, Ukraine

Main responsibilities:- Provide customer support via phone, chat and e-mail;- Work with customer orders to make sure timely delivery and quality of the product and service;- Resolve customer complaints or emergency issues arising during the order completion process;- Work with hot leads to increase sales