Michael Rochin

Michael Rochin Email and Phone Number

Direct Response Copywriter and Marketer @ Redlands, CA, US
Redlands, CA, US
Michael Rochin's Location
Redlands, California, United States, United States
Michael Rochin's Contact Details
About Michael Rochin

I help software companies improve their customer experience by creating strategies to lower first reply time or remove the need for customers to reach out to support. Here are just a few ways I have done this:1) By working closely with program developers and project managers to implement changes that improves the user experience2) By improving or creating a knowledge base3) By upgrading the onboarding experience to include group training sessions. I am looking to join a SaaS who is in need of a qualified and experienced customer support manager.SKILLS:• Customer Support• Customer Success• Software and SaaS Support• Video Presenting• Video Script Writing• Blogging & Editing• Live Webinar Training• Creativity• Persuasion• Collaboration• Adaptability• Emotional IntelligenceINDUSTRY EXPERTISE:• First Reply Time Strategy• Knowledge Base Creation/Improvement• One-Touch Ticket Improvement Strategy• Customer Onboarding and TrainingTECHNOLOGIES:• Zoom• Zendesk• Slack• Wordpress• Mailchimp• HelpScout• Facebook Live• Infusionsoft• Kajabi• Canva • Photoshop

Michael Rochin's Current Company Details
Philia Marketing, LLC

Philia Marketing, Llc

Direct Response Copywriter and Marketer
Redlands, CA, US
Michael Rochin Work Experience Details
  • Philia Marketing, Llc
    Direct Response Copywriter And Marketer
    Philia Marketing, Llc
    Redlands, Ca, Us
  • Science Natural Supplements
    Head Copywriter
    Science Natural Supplements Jun 2020 - Present
  • Self
    Freelance Copywriter
    Self Oct 2019 - Present
  • Segmetrics
    Customer Service Manager
    Segmetrics Dec 2019 - Jun 2020
    Remote
    View
  • Credit Repair Cloud
    Copywriter
    Credit Repair Cloud May 2019 - Oct 2019
    • Wrote 10-15 marketing emails a week to prospects to have them move forward in funnel.• Wrote copy for landing pages to persuade cold market into purchasing a product.• Wrote copy that resulted in a 500% sales increase.• Wrote marketing emails with an average 60%+ open rate and 30%+ click-through rate.
    View
  • Credit Repair Cloud
    Customer Support Manager
    Credit Repair Cloud Mar 2015 - May 2019
    Los Angeles, California
    • Led a support team of 7 agents and lowered "first reply time" from 16 hours to 1-2 hours.• Hosted daily live software training sessions that had an average of 100 attendees.• Improved support team workflow by creating macros, writing articles for common support ticket issues, and writing standard operating procedures to ensure every agent could handle every possible issue.• Interviewed over 50 applicants and onboarded new support agents while also maintaining low firstreply time (1-2 hours).• Worked closely with developers to fix user issues within 24 hours.
    View
  • Sevenly
    Customer Support Manager
    Sevenly Apr 2013 - Feb 2015
    Fullerton, Ca
    I am in charge of the direction of customer service and implementing ideas to further the customer experience. This includes a customer appreciation program. I also train my employees to use systems like Magento and Deposco. I also started and currently run the fraud detection program.
    View
  • Christ First Baptist Church
    Music Director
    Christ First Baptist Church Feb 2013 - Aug 2014
    Covina, California
    -Lead a team of 10-15 people including the technical team, the worship band, and the media team to ensure the service runs smooth.-Implement new ideas into the worship experience by: adding specials (covering songs, spoken words, etc.), changing stage design to reflect the sermon series topic.-Networking with musicians and other churches.
  • Aaa
    Branch Specialist
    Aaa Mar 2011 - Mar 2013
    -Recognized as a top cross seller in the district (which was more than 10 branches and 100+ employees)-I was in training constantly learning new systems-I taught fellow coworkers how to cross sell and how to communicate with customers-I handled money throughout the workday and opened/closed money drawer daily

Michael Rochin Skills

Customer Service Leadership Blogging Facebook Training Fashion Team Leadership Networking Customer Service Training Apparel Customer Experience Coffee Roasting

Michael Rochin Education Details

  • Liberty University
    Liberty University
    3.5

Frequently Asked Questions about Michael Rochin

What company does Michael Rochin work for?

Michael Rochin works for Philia Marketing, Llc

What is Michael Rochin's role at the current company?

Michael Rochin's current role is Direct Response Copywriter and Marketer.

What is Michael Rochin's email address?

Michael Rochin's email address is mi****@****ail.com

What is Michael Rochin's direct phone number?

Michael Rochin's direct phone number is +162642*****

What schools did Michael Rochin attend?

Michael Rochin attended Liberty University.

What are some of Michael Rochin's interests?

Michael Rochin has interest in Cooking, Etc, Traveling, I Love All Things Nature, Reading, Photography, Hiking, Camping, Stand Up Paddle Boarding.

What skills is Michael Rochin known for?

Michael Rochin has skills like Customer Service, Leadership, Blogging, Facebook, Training, Fashion, Team Leadership, Networking, Customer Service Training, Apparel, Customer Experience, Coffee Roasting.

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