Michael Rossiter Email & Phone Number

Southampton

- High level complaint management, service recovery and remedy implementation- Full contact centre centre management of c100 skilled service advisors and 15 managers- Stakeholder/relationship management across external consumer advocacy groups, governmental and regulatory bodies- Successful development of people in line with a bold and ambitious people agenda, demonstrating high engagement through effective people management- Winner of National Customer Service Awards… Show more - High level complaint management, service recovery and remedy implementation- Full contact centre centre management of c100 skilled service advisors and 15 managers- Stakeholder/relationship management across external consumer advocacy groups, governmental and regulatory bodies- Successful development of people in line with a bold and ambitious people agenda, demonstrating high engagement through effective people management- Winner of National Customer Service Awards 'Complaints Team of the Year 2010' Show less

Southampton, United Kingdom

- Providing site support solutions to a 1000+ seat contact centre- Managing recruitment including strategic planning, attraction methods, assessment centres and the new start on-boarding experience- Core support activities including Health and Safety, Wellbeing programmes, Business Continuity and HR- Managing employee engagement and retention activities, along with site wide communications and event management- Management information and KPI compilation, and presentation of… Show more - Providing site support solutions to a 1000+ seat contact centre- Managing recruitment including strategic planning, attraction methods, assessment centres and the new start on-boarding experience- Core support activities including Health and Safety, Wellbeing programmes, Business Continuity and HR- Managing employee engagement and retention activities, along with site wide communications and event management- Management information and KPI compilation, and presentation of progress to exec level Show less

Staines

- Employee communication management across 5 regional UK sites and over 6000 employees- Strategy development and implementation- Build and delivery of tactical communication campaigns- Management and development of a full range of internal communication media from print to digital- Development and delivery of employee engagement initiatives, motivational roadshows and recognition events