Professional Options Trader

UBS is a global financial services organization, operating in more than 50 countries with approx. 63,500 employees. UBS has assets under management (AuM) of US$1,705.0 billion.Client Service Account Manager Reported to the Head of North American Operations and responsible for managing accounts for large global institutional clients. Balanced and settled margin payments of up to $1billion for large global clients: institutional investors, banks, money managers, etc.Managed, verified, and validated, all customer inquiries, and ensured resolution.Analyzed risk and prioritized issues to minimize financial impact/loss. Responsible for processing clients cash and collateral daily Maintained accounts and liaised with Sales Managers to ensure client commission rates were set up accurately and accounts were charged correctly.Utilized financial data to advise clients of position reporting issues, and Option exercises and assignments.Accompanied Front Office Sales on global client visits and quarterly reviewsPrepared, reported, and presented metrics to clients. Trained Off-Shore team to ensure effective transfer of operational knowledge.

Electronic Trader Support (2003 – 2006)Managed Front End Trading systems.Provided technical support to institutional/retail clients with the physical set up of various trading platformsCommunicated extensively with clients regarding problem resolution of front end trading systems connections.Managed backend connections of electronic trading platforms Assisted customers with the transition from CIS and REFCO products to Man Financial Trading systems

Implemented RanOrder front end trading platform for US customersEstablished relationships and set up order routing to all U.S trading floorsManaged team of 6; coordinated operational shifts, holidays, responsibilities, etc.Approved and maintained financial records for all broker pay outsInstalled physical hardware and software on Trading floors and in customers officesPlaced printed orders with floor vendors or executed through electronic trading platforms

Processed phone orders from Asian customers and placed orders with floor, or executed electronicallyManaged team of 7; coordinated shifts, holidays, responsibilities, etc.Set up execution relationships with floor trading desksTraveled to Taiwan and throughout China on sales and marketing tours

Executed phone orders and placed with trading pit via hand signalsWorked with major institutional customers quoting the market and placing ordersWorked large “not held” orders throughout the trading sessionObserved market conditions and relayed pertinent information to clientsVerified and confirmed the day’s trading activity with clients