Michael Goh Email & Phone Number

Petaling Jaya, My

Zus Coffee Hq

Petaling Jaya, Selangor, Malaysia

 Budget and P&L review and Forecasting Monitor market rates from to high competition Plan and review all operational requirements Ensure operation excellence Set Goals and Key Performance Indicators (KPI)

Kuala

Oversee 3 Hotels in daily operations of the business unit or organization.Ensure the creation and implementation of a strategy designed to grow the business.Coordinate the development of key performance goals for functions and direct reports.Provide direct management of key functional managers and executives in the business unit.Ensure the development of tactical programs to pursue targeted goals and objectives.Ensure the overall delivery and quality of the unit's offerings to customers.Engage in key or targeted customer activities.Oversee key hiring and talent development programs.Evaluate and decide upon key investments in equipment, infrastructure, and talent.Communicate strategy and results to the unit's employees.Report key results to corporate officers.Engage with corporate officers in broader organizational strategic planning.

Bukit Bintang

 Plan, implement and review business plan for all operations Assist in setting up new operations and plans to develop for Front Office,Housekeeping, F&B, Kitchens, Hotel Operations and Engineering Plan and review all operational requirements particularly during the budgetingexercise Ensure all legal requirements are met Set work targets for operational staff and conduct reviews of staffperformance

Bandar Sunway

To responsible for the overall management, operations and activities of all branches. Oversee, monitor and evaluate the operations performance to ensure the organization achieves its business objective and complies with all relevant regulations and laws.Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational targets through the continued implementation of effective methods and strategies to meeting company’s goal at optimal cost.To ensure excellent services to distributor organization by offering Best in Class customer service experience

Klang Valley

- Execute the business plan on a daily basis.- Drive sales and profitability across multiple stores.- Ensure employment issues are dealt with as required, including all disciplinary and grievances in line with business policies and procedures (SOP).- Manage teams of store managers / area managers in terms of their professional development and supporting the succession planning processes.- Prepare proper forecast and reach desired revenues.- Oversees the operations of stores in the area.- Ensure daily stores operations run smoothly- Draft new Standard Operations Procedures (SOP) aligns with the stores need.- Uses data, feedback and own assessment to measure impact of activities on operations and notifies business and markets appropriately with recommendations and actions.- Identifies and leads projects that deliver improvements in operations, profit growth and others.- Successfully leads retail operations through any change and enables 100% execution at store level, across markets.- Ensure processes, tools and procedures continuously evolve to be effective for all operations.

Kuala Lumpur, Malaysia

• Assist store partners make connections with the customers they'll see every day. Hands on with store's operations, including staffing, customer satisfaction, product quality, financial performance, security and safety. Leading a team of great people committed to creating a welcoming environment.- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.- Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.Planning and Execution (Developing strategic and operational plans for the work group, managing execution, and measuring results)- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations