Michael Sarason Email & Phone Number

New York, United States

Greater New York City Area

• Worked as a multi-faceted music creator, writing and producing music featuring in TV (Burn Notice) on Radio (NPR's Marketplace) and Video Games (Rock Band)
• Toured internationally performing original music on prolific stages such as the Kennedy Center in D.C. and some of the largest festivals like Riot Fest in Chicago
• Managed the release of several music projects, both on vinyl and streaming, including landing publicity, planning and executing live streams, booking and promoting… Show more
• Managed the release of several music projects, both on vinyl and streaming, including landing publicity, planning and executing live streams, booking and promoting shows, working with record labels and more. Show less

Greater New York City Area

• Managed and over saw the social media and website content the Primo Connect product/application.
• Developed and ran training sessions for our international support team in line with product updates and fixes
• Worked directly with the engineering team to develop tools for risk management and fraud prevention.

Greater New York City Area

• As part of an internal team on Support, duties included:
• Training and coaching multiple Supporters across all 3 US offices via a chat, Hangouts and in person conversations
• Maintaining a wide and deep working knowledge of Square products/offerings, bugs, and workarounds while offering high-level technical support and priority support for top tier customers via email and phone.
• Collaborated within my team to ensure the highest level of support and editorial standards were… Show more As part of an internal team on Support, duties included:
• Collaborated within my team to ensure the highest level of support and editorial standards were maintained across Support.
• Advocated for customers by identifying trends/issues, suggested improvements to products, policies and processes. Show less

Greater New York City Area

• Use CRM solution to manage customer inquiries via phone and email.
• Identify, document, and follow-up with engineers on product bugs.
• Collaborate cross functionally with other teams to resolve complex issues and advocate best practices.

Cincinnati, OH

• Managed the budget for the independent release of our 2012 album “I,” which included a successful Kickstarter campaign which raised $6,000, coordinated live promotional appearances and interviews at record stores and.
• Oversaw the creation and management of the band as a business entity, Pinstripes LLC, and secured a deal for representation with one of the top five talent agencies in the world: The Agency Group… Show more
• Oversaw the creation and management of the band as a business entity, Pinstripes LLC, and secured a deal for representation with one of the top five talent agencies in the world: The Agency Group (based in LA).
• Sold over 6500 copies of self-produced albums, played over 500 shows across the US and Canada, including festival appearances at SXSW, Riot Fest, Warped Tour and more. Show less

Greater New York City Area

Covering a wide range of topics in the Tech/Innovation sector as they arise.

Cincinnati, Ohio Area

• Oversee the Innovation News beat for weekly Cincinnati news source sent to 17,500 subscribers weekly.
• Attend conferences, network within the Cincinnati startup community to generate leads and maintain working knowledge of the vibrant innovation ecosystem’s development.
• Write four innovation news articles a week covering startups, development, job growth, civic projects and innovation in the Cincinnati region plus occasional feature story writing as well as live tweeting/social… Show.
• Write four innovation news articles a week covering startups, development, job growth, civic projects and innovation in the Cincinnati region plus occasional feature story writing as well as live tweeting/social media.

Cincinnati, Ohio Area

• Ran all facets of an online newsletter for Jewish young professionals called David’s Voice including content development, website maintenance, editorial meetings and coordination, and social media strategy.
• Developed marketing materials for the JFC including press releases, “advertorials”, social media messaging and more.
• Helped staff and run events from 15 to 1500 people and ran staff brainstorming sessions to generate new ideas on young adult engagement and programming.