As the current Director of Technology at Acclivity Financial, I bring 15 years of banking experience spanning Mortgage, Loan Operations, SBA, and IT.I have over eleven years of expertise in administrating, developing, and implementing SalesForce.com. My advanced working knowledge includes Financial Service Cloud, Sales Cloud, Service Cloud, Marketing Cloud, SalesForce Maps, CRM Analytics. I hold multiple certifications: Certified SalesForce Administrator, Certified SalesForce Platform App Builder, Financial Services Cloud Accredited Consultant, Certified nCino Advanced Administrator, PMP, and CSM. Additionally, I have extensive experience with SOQL, APEX triggers and classes, and VisualForce. I have successfully integrated various core systems, such as Fiserv Signature, Servicing Director, PCFS2000, CSCS, Sunguard, and Jack Henry Silverlake, using Informatica Cloud. My expertise extends to numerous third-party applications, including Conga Composer, GeoPointe, LivePerson, S-Docs, Volunteers for SalesForce, nCino, DocuSign, and RemedyForce.I am proficient in SAS, SPSS, and Excel. My graduate-level experience encompasses linear and multivariate regression analysis applied to cross-sectional, time series, and panel data structures. With Excel, I possess advanced skills in pivots, macros, complex formulas, and VBA, supported by my Microsoft Excel Specialist Certification.