Michael Schaller Email & Phone Number

Puyallup, Wa, Us

Redwood City, California, United States

As a Senior Technical Project Manager at BigPanda, I lead multiple onboarding projects from kickoff to go-live, partnering with Solution Architects and Solution Engineers to ensure our solutions meet business goals and technical requirements. My role involves continuous communication about project status, objectives, scope, risks, and mitigation plans.Key Highlights:🌐 Leadership in Enterprise IT Projects & SaaS Implementations:I ensure timely delivery within budget and resource constraints, effectively managing the complexities of large-scale projects.🤝 Building Strong Relationships:I excel in working with a diverse set of internal and external stakeholders, including senior-level executives and technical leads, to ensure alignment and success.Responsibilities: • Leading enterprise IT projects and SaaS implementations:Ensuring timely delivery within budget and resource constraints. • Building and maintaining strong relationships:Working with a diverse set of internal and external stakeholders, including senior-level executives and technical leads. • Developing risk identification and mitigation plans:Proactively addressing potential issues to ensure project success. • Driving continuous improvement:Contributing to best practices within the PMO. • Developing and maintaining technical and product proficiency:Staying updated with the latest BigPanda product developments. About BigPanda:BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. Our AI-driven IT operations (AIOps) platform transforms IT data into actionable insights, automating incident management, and ensuring the reliability of our customers' digital services.Our Team:At BigPanda, I am part of a motivated, knowledgeable, and friendly team, working in a supportive, collaborative, and innovative environment.

Richmond, Virginia, United States

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:𝐋𝐞𝐚𝐝 𝐂𝐥𝐨𝐮𝐝 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬:• Direct strategic migration of >700 applications from all 12 Federal Reserve Banks to the cloud.• Manage the project lifecycle from planning through execution, focusing on efficiency and security.• Achieve critical milestones within tight deadlines, enhancing overall operational resilience.𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:• Develop and maintain strong relationships across multiple levels of the organization.• Conduct regular strategic meetings to ensure alignment with business goals and customer satisfaction.• Successfully negotiate and resolve issues, maintaining project continuity and stakeholder trust.𝐈𝐬𝐬𝐮𝐞 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧:• Proactively identify and address potential system and process discrepancies.• Implement effective solutions that prevent project delays and promote continuous progress.𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐋𝐢𝐚𝐢𝐬𝐨𝐧:• Serve as the primary point of contact for all internal and external communications related to cloud migrations.• Deliver clear, concise updates to stakeholders, facilitating informed decision-making and project transparency.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬:• Cloud Computing Platforms (AWS, Azure)• Agile and Scrum Methodologies• Stakeholder Engagement• Technical Leadership• Strategic Planning and Execution• Data Analysis and Performance Metrics• Problem Solving and Conflict Resolution

United States

As a dedicated Senior Product Owner, I've led multimillion-dollar platforms in Artificial Intelligence/Machine Learning (AI/ML) and Event Correlation, demonstrating a commitment to innovation and client satisfaction.Key Highlights:🌐 Strategic Vision & Stakeholder Collaboration:I excel in collaborating closely with stakeholders to craft a vivid product vision, ensuring our efforts focus on delivering tangible value to customers. My vision roadmaps consistently align with evolving client needs.💡 Balancing Complexity with Customer-Centric Priorities:Expertly managing AI/ML and Event Correlation platforms, I balance intricate technical considerations with customer-centric priorities. This equilibrium empowers the effective use of cutting-edge technology to address real-world challenges and deliver user-empowering solutions.Achievements:🌐 AIOps Event Correlation Platform:Implemented, released, and maintained a multimillion-dollar AIOps event correlation platform, BigPanda, to reduce system incident volumes by 20% and Mean Time to Remediate by 30% through the integration of key observability platforms including Datadog, Splunk, AppDynamics, New Relic, Spectrum…🧠 AI-Based Anomaly Detection:Directed the development of a groundbreaking MVP AI-based platform, utilizing advanced models (Linear Regression, Cluster Analysis + Markov Chain). This platform excels in identifying system anomalies well in advance, providing a crucial lead time of hours to days compared to standard threshold monitoring.🔄 Agile Excellence:Skillfully prioritized backlogs for multiple Agile squads, managing 7 products simultaneously through different stages of the application's life cycle.🔧 Legacy System Transition:Directed the retirement of a 30-year-old monitoring platform, saving $1 million and modernizing alerting standards for enterprise Contact Lost/Contact Established and SNMP Trap alerts.

Seattle, Washington, United States

🚀 Key Responsibilities:• Automation Platform Leadership: Led the development and deployment of a versatile automation platform, expanding its utility across 30+ use cases spanning on-premises and cloud infrastructure.• DevOps Excellence: Demonstrated proficiency in DevOps methodologies, emphasized continuous integration and delivery, fostered cross-functional collaboration, and achieved significant operational efficiency enhancements. Successfully reduced manual work hours by 18,000 and decreased Mean Time to Remediate incidents to less than 3 minutes.• Customer Value Identification: Engaged closely with customers to identify, prioritize, and quantify the value brought to the product, ensuring alignment with customer needs and market demands.🔍 Behavioral Traits:• Demonstrated charismatic leadership by balancing charisma with a results-oriented approach, fostering strong relationships with peers and customers.• Displayed optimism, curiosity, and diligence, contributing to a positive team dynamic.• Demonstrated alignment with company values, including simplicity, continuous improvement, and responsible decision-making.🔗 Professional Growth:• Proactively sought opportunities for learning and growth, evidenced by continued education in AI and ML.• Exhibited maturity and resilience in handling feedback and setbacks, maintaining composure and objectivity under pressure.💬 Manager Comments: "Michael consistently demonstrated exceptional leadership and a strong commitment to driving innovation and excellence within our organization. His ability to navigate complex challenges and foster collaboration was instrumental in our team's success."-Julie Racic, Manager

Seattle, Washington, United States

As an experienced Senior Scrum Master, I've led Agile teams through complex projects, utilizing Scrum, Kanban, and SAFe frameworks. Managing a team of 16 across 5 work streams, I've fostered collaboration and ensured a customer-centric approach in Sprint story delivery.Achievements:🚀 Agile Orchestration: Successfully managed Agile processes, achieving Sprint and PI objectives across multiple teams, streamlining workflows, and enhancing efficiency.⚙️ Project Management Excellence: Efficiently managed concurrent projects, prioritizing backlog items for stakeholders, resulting in a 20% increase in velocity and successful project deliveries.🌐 Stakeholder Collaboration: Collaborated closely with Product Owners to deliver customer-centric stories, aligning project outcomes with stakeholder expectations and consistently delivering value.🤝 Conflict Resolution & Collaboration: Mediated and resolved internal team conflicts, fostering a collaborative environment across teams for a unified working atmosphere.Cost Savings & Project Highlights:• Achieved $2m in savings through targeted server decommissions and optimizations.• Generated $500k in savings by decommissioning DataPower servers strategically.• Automated patching for 90% of Linux servers, enhancing operational efficiency and security.• Orchestrated BPM 8.5 migration to containers in Unix, achieving 94% domain coverage, and reducing planned outage windows.• Replaced physical PCI DataPower devices in Service Proxy and Interface, ensuring compliance with PCI standards.

Seattle, Wa

As a seasoned IT Project Manager, I've been instrumental in driving strategic business objectives through adept leadership in both waterfall and agile methodologies within Global Retail Markets for the United States. My expertise lies in cultivating high-performing squads and establishing robust relationships across application portfolios, Information Management, Hosting Services, and Security.Key Achievements:🚀 Fast Search Project:Led a transformative 12+ month initiative, the Fast Search project, focused on optimizing the Customer First Search Foundation by strategically offloading services from CDI. Through the implementation of Secure AMS MQ Messaging and Cloudant NoSQL technology, we achieved an outstanding increase in message consumption, soaring from 25,000 to over 55,000 per day.🌐 Troux Asset Management Project:Orchestrated a critical US Consumer Markets Server Mapping effort within the Troux asset management project. Significantly enhanced accuracy from 50% to an impressive 96%, establishing a robust system of record for maintaining relationships with servers and critical data elements.🔄 APM 10.3 Upgrade:Managed a pivotal 9-month effort involving the upgrade of four US Consumer Market's Metrics gathering clusters for APM 10.3. Implemented environments that empowered the company with minimal impact on users, showcasing strategic foresight and technical prowess.Leadership and Mentorship:🌱 Mentoring and Supervision:Beyond project management, I've played a pivotal role in mentoring Technical Development Program new hires and supervising IT interns each summer. This commitment underscores my dedication to fostering growth and development among future talents, contributing to a culture of continuous learning and improvement.In my multifaceted role, I've consistently demonstrated the ability to lead impactful projects, implement innovative solutions, and nurture the next generation of IT professionals.

Seattle, Wa

🚀 Key Contributions:• Initiated and managed a large-scale project involving representatives from all organizational markets, internal audit and compliance, and production control and operation teams to analyze operational and compliance needs. • Provided comprehensive UI/UX and back-end design expertise to implement an authorization process using LDAP security groups, significantly mitigating internal audit risks across the enterprise.• Collaborated with cross-functional teams to strategize and implement an enterprise job scheduling product, CA Broadcom ESP, orchestrating the transition and migration from Autosys and CA-7. • Executed a multi-year implementation converting 30,000 batch jobs for approximately 200 application support teams, alongside creating documentation, upskilling operational staff, and providing round-the-clock level 2 support. • Integrated operational, production control, and compliance controls to facilitate company acquisitions seamlessly.🔧 Technical Expertise:• Engaged with clients across the enterprise to collect and analyze needs, designing and developing UI/UX HTML, JavaScript web, and JAVA back-end automation solutions to streamline interdepartmental requests. • Developed forms utilized over 500,000 times for processing service requests between departments, significantly enhancing automation, efficiency, and security.• Implemented mainframe automation using BMC Auto-Operator REXX scripting, specifically controlling IPL and log response automation.🛡️ Cybersecurity and Compliance Leadership:• Led and created cybersecurity SOX and SOC1 IT compliance and internal audit designs, narratives, controls, testing processes, and testing for enterprise job scheduling teams, Mainframe release management, and Computer Operations.• Successfully managed audit and compliance initiatives, mainframe automation, batch workload automation platform, and scheduling support.

Seattle, Wa

• Delivered comprehensive Desktop, Access Management, Network, Mobile…support for the enterprise, achieving a 90% first-call resolution rate that minimized downtime for employees and contributed to an exceptional 95% customer satisfaction rating.

As a dedicated Desktop Support Analyst at Boeing, I excelled in delivering top-tier technical support and troubleshooting services. My key accomplishments include:🔧 Technical Troubleshooting Expertise:Successfully executed technical troubleshooting procedures through remote access for a diverse range of Boeing-related programs, networks, software, laptops, PCs, printers, and smartphones. This involved utilizing advanced tools such as Remote Desktop Connection and Dameware Remote Control to efficiently diagnose and resolve issues.👥 Client-Centric Support:Worked closely with a substantial client base, providing personalized support by walking individuals through step-by-step technical troubleshooting procedures. Ensured a positive end-user experience by addressing concerns promptly and effectively.🚀 Employee Training and Knowledge Transfer:Took on the responsibility of training new employees on level 1 and 2 analyst work and procedures. Contributed to the onboarding process, fostering a skilled and cohesive team environment.🔐 Data Integrity and Confidentiality:Maintained a commitment to data integrity and client confidentiality by consistently verifying client information and handling sensitive material with the highest level of care. Upheld Boeing's standards for professionalism and security in all interactions.In this role, I showcased my ability to provide excellent customer service, contribute to team development, and uphold the highest standards of security and professionalism in handling sensitive information.

Bachelor'S Degree, Political Science And Government

Associate'S Degree, Business Administration And Management, General