Delivered engaging demos and discovery calls to enterprise prospects, showcasing technical expertise and aligning platform features with customer needs. Successfully conducted LogicMonitor SaaS Observability trials, demonstrating platform capabilities and tailoring solutions to address specific business challenges. Developed innovative data solutions using PowerShell and Groovy, enhancing performance visibility across complex environments. Collaborated with cross-functional teams to ensure a positive customer experience. Proactively stayed updated on industry trends and emerging technologies, demonstrating adaptability and resilience in dynamic environments.

LogicMonitor SaaS Architect & Lead Observability Engineer for global Enterprise.▪ Automate repetitive tasks like ticket routing, escalation and reporting to free up valuable engineering time. ▪ Drive operational efficiency and reduce MTTR with robust API integration between LogicMonitor and ServiceNow, ensuring proactive issue resolution. ▪ Optimize monitoring performance and reliability through proactive administration of LogicMonitor Collector Servers, safeguarding critical IT operations. ▪ Analyze historical data, dive into past performance metrics to identify patterns, normal ranges and potential anomalies to provide Proactive recommendations. ▪ Address unique monitoring challenges and uncover hidden patterns by developing custom data sources, tailoring data collection to specific needs. ▪ Keep team knowledge organized and accessible through SharePoint site maintenance and comprehensive ServiceNow KB article creation.▪ Experience with Deployment and administration of additional Observability platforms, Control-Up and Cisco Thousand Eyes.

Director of IT for Fort Worth-based Mortgage Banking company. Architecting secure and scalable IT Infrastructure for a thriving mortgage banking operation.

Server Management: work with Server 2003, 2008, 2012. Manage DHCP, Active Directory, Print Management, SCCM2012, Vendor Software as needed. Storage and Data Management, Security and Backup software management.Desktop Support: Provide on-site hardware, software and network support to clients in all of Weatherford’s North Texas Locations. Hardware Deployment: Desktops/Laptops, Servers, Printers/Copiers, barcode scanners and windows tablets. Assemble, image and support all wireline rack mount servers that run wireline logging systems globally.Daily Troubleshooting / Management: Software and Hardware Support/Troubleshooting, network printer management, security, audio\video support, voice messaging, door security system, cabling.User Training: Give lectures to new employees at monthly training classes regarding IT systems, policies and procedures.

Empowered DFW business without dedicated IT teams by delivering full-stack solutions, from hardware/software recommendations and implementations to network administration. Provided seamless installation, migration and administration for Servers, Desktops and LAN/WAN environments.

▪ Provide technical support to internet subscribers in North Texas and maintain customer’s web sites. ▪ Completed in-home and commercial network cabling installations.▪ Promoted to Call Center Manager, provide training and mentoring to Call Center technicians. ▪ Perform service calls to residential customers to provide desktop support. ▪ Setup and administered Linux mail and web servers in the Network Operating Cente