Tyler Fisher Email & Phone Number

Randallstown, Md, Us

Baltimore, Maryland, United States

Managed a team of Site Reliability and DevOps Engineers that supported Yahoo’s operations alert management system Moogsoft AIOps Enterprise and its integrations with ServiceNow utilized by tier 1 engineers to detect, troubleshoot and/or escalate hardware and application incidents. Established a new service to architect and manage centralized logging solutions for application teams utilizing Splunk Enterprise hosted in AWS. The team also managed several Splunk Enterprise instances in… Show more Managed a team of Site Reliability and DevOps Engineers that supported Yahoo’s operations alert management system Moogsoft AIOps Enterprise and its integrations with ServiceNow utilized by tier 1 engineers to detect, troubleshoot and/or escalate hardware and application incidents. Established a new service to architect and manage centralized logging solutions for application teams utilizing Splunk Enterprise hosted in AWS. The team also managed several Splunk Enterprise instances in Yahoo managed datacenters.Provided Business Intelligence services for Production Operations and Global Service Management teams collecting data in Splunk Enterprise and MySQL databases and assisting teams to create reports and dashboards to measure their performance using Splunk’s built-in reporting tools and Looker.Assisted teams in identifying workflow improvements to create custom user interfaces, integrated with ServiceNow and/or Jira, to reduce the overhead of supporting customers as well as enhance the user experience to request support. Show less

Baltimore, Maryland Area

Baltimore, Maryland Area

Baltimore, Maryland Area

1020 Hull Street Baltimore Md 21230

Implemented a new Problem Management program for root cause analysis of incidents. Ran postmortem meetings, coordinated retrospective presentations and followed up on the completion Problem tickets. Implemented data analysis and business intelligence tools, including Tableau, for reporting on Incident and Problem Management data, MTTx, uptime, performance, system capacity, work volume and SLA metrics for the Operations and Engineering organizations. Implemented a MySQL database and… Show more Implemented a new Problem Management program for root cause analysis of incidents. Ran postmortem meetings, coordinated retrospective presentations and followed up on the completion Problem tickets. Implemented data analysis and business intelligence tools, including Tableau, for reporting on Incident and Problem Management data, MTTx, uptime, performance, system capacity, work volume and SLA metrics for the Operations and Engineering organizations. Implemented a MySQL database and ETLs with backup and redundancy.Led greenfield project to redesign the ServiceNow instance with the goal of process, workflow and reporting improvements. Worked closely with Incident Management, Change Management and the Operations Center on workflow design and enforcement of processes. Managed a team of ServiceNow developers for continued improvements and ongoing support. Show less

1020 Hull St. Baltimore, Md 21230

Supported and re-architected observability solutions for business critical and revenue generating operations systems by implementing Microsoft Systems Center Operations Manager, Zenoss and Dynatrace synthetic monitoring.Provided on-call sys admin support of Linux, storage, Oracle and MySQL backend systems for advertising applications.

1020 Hull St. Baltimore Md 21230

Led software development and system operations projects for online advertising platforms. Held the role of SCRUM Master in the Agile development process.Responsible for gathering requirements from Product Managers and working with software developers to follow the company’s SDLC processes. Monitored the execution of the project by tracking risks and protecting the critical path. Addressed issues as they occurred by removing roadblocks, crashing and/or fast-tracking the schedule.… Show more Led software development and system operations projects for online advertising platforms. Held the role of SCRUM Master in the Agile development process.Responsible for gathering requirements from Product Managers and working with software developers to follow the company’s SDLC processes. Monitored the execution of the project by tracking risks and protecting the critical path. Addressed issues as they occurred by removing roadblocks, crashing and/or fast-tracking the schedule. Regularly reported on the progress, ongoing issues and milestones hit. Show less

Towson, Md

Provided software related integration and implementation support on UPS-LT products at the customer site.Assisted in the design of business continuity plans and server architecture to minimize downtime and enhance stability for customers.Presented lectures or one-on-one end user training on UPS-LT products such as Roadnet 5000, MobileCast and Roadnet Info Center. Managed large scale application roll outs in an enterprise environment which included pre-site inspection… Show more Provided software related integration and implementation support on UPS-LT products at the customer site.Assisted in the design of business continuity plans and server architecture to minimize downtime and enhance stability for customers.Presented lectures or one-on-one end user training on UPS-LT products such as Roadnet 5000, MobileCast and Roadnet Info Center. Managed large scale application roll outs in an enterprise environment which included pre-site inspection, initial installation, troubleshooting, implementation, customization, integration and orientation for the customer.Supported customers using our products with Oracle 9i, SQL Server 2000, Citrix and Terminal Services.Regularly completed special projects that included data migrations, database merges, software upgrades and customer id conversions for customer’s mission critical systems. Show less

Owings Mills, Md

Handled a variety of customer service and technical support calls relating to wireless device coverage, device applications, application usage, hardware and network issues.Ensured strong performance of an assigned team through call monitoring, mentoring and training.Resolved technical escalations from Technical Support Specialists.

Columbia, Md

Provided general desk side, server, networking and telephony support across 3 office locations and approximately 300 employees.Led several projects including the design and ongoing support of a 50 seat training facility.

Columbia, Md

Master'S Degree, Business And Technology Management, 4.0

Activities and Societies: Upsilon Pi Epsilon Honor Society, Delta Epsilon Iota Academic Honor Society Stevenson University's online Master.

Bachelor'S Degree, Computer Information Systems