Develop and lead the organization's overall IT and digital strategy, aligning it with business objectives and future growth plans.Oversee the management and implementation of technology initiatives, ensuring they are on time, within budget, and meet quality standards.Drive digital transformation efforts by identifying and integrating emerging technologies to enhance operational efficiency and customer experience.Manage a high-performing IT team, fostering a culture of collaboration, innovation, and continuous learning.Establish and enforce IT governance, cybersecurity, and compliance policies to safeguard data and systems.Collaborate with other C-suite executives to align IT strategies with overall business goals and contribute to the company's growth and profitability.Lead the evaluation, selection, and negotiation of technology vendor contracts and partnerships.Implement disaster recovery and business continuity plans to ensure uninterrupted IT operations.Oversee the management of IT infrastructure, including servers, networks, and cloud services, to ensure scalability and reliability.Provide leadership and guidance on IT risk management, fostering a proactive approach to identifying and mitigating potential threats.Stay up-to-date on industry trends and best practices, continuously improving the organization's IT capabilities.

- Oversee day to day IT operations across multiple locations- Develop the organization's IT vision and translate that vision into actionable goals- Formulate and implement business continuity and disaster recovery plans- Manage relationships with vendors and service providers- Coordinate IT activities to ensure the availability of network services and data- Identify future challenges in the IT landscape and developing mitigation strategies- Identify security vulnerabilities and strategic solutions to address them- Identify and recommend new technology solutions to suit the needs of various business units

- Encourage company-wide excellence and growth by supporting all technical efforts to enhance the client experience.- Drive network engineering projects by participating in planning the network architecture.- Complete network configurations through the integration and diagraming of communication architectures, topologies, hardware, software, transmission and signaling links and protocols.- Enhance the product base through an in-depth product evaluation and resolving network problems.- Maintain product and service quality by assisting in the development and documentation of technical standards.- Develop, document and implement approved procedure methods for all daily activities and projects.- Maximize the design process by establishing protocol compatibility standards, developing and implementing network enhancements and making recommendations for improvement.- Optimize and configure the existing network through the planning and completion of medium- to high-complexity projects, systems and issues.- Support third-party vendors and team members across the organization during implementations by providing escalated tier troubleshooting and issue resolution.- Serve on one or more projects simultaneously and occasionally as a project team lead.- Improve the department’s success by guiding and mentoring less experienced team members.- Mitigate risks by complying with all industry-specific local, state and federal regulations for every project.

• Coordinate with Network Design, Field Operations, and Project Management teams to deliver fiber network solutions for commercial businesses• Carry out business-as-usual orders, new customer installations and modification to existing customer services or hardware• Prepare detailed technical documentation to communicate exactly what will occur in planned network changes• Troubleshoot network issues and outages to ensure problems are solved in an efficient manner

• Patrol campus and security check academic buildings after closing hours• Receive and document incoming calls for campus safety shuttle• Assist New York State Police Officers • Train new Student Patrol members

• Collaborate with IT Operations and Business Resource managers to develop a Modular Work Breakdown Structure • Hands-on experience with the Project Management Life Cycle• Create test cases and documentation for Modular Work Breakdown Structure• Work with Project Managers to test and implement Modular Work Breakdown Structure

• Work with business services fiber networks to install, maintain, and troubleshoot commercial accounts• Audit existing installations for correctness• Discover legacy services and document• Attend customer and vendor meetings