Michael Schoeberl Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

SCOPEI joined Boomi near the end of 2021 to support global customer engagement and retentionefforts following a season of sales hypergrowth. I stood up Boomi’s Technical AccountManagement division and I am currently recruiting, hiring, and training individuals to expandmy team of talented technical enterprise architects, platform architects and technical account managers. I have full P&L responsibility and manage recruitment, hiring, training, and retention for my… Show more SCOPEI joined Boomi near the end of 2021 to support global customer engagement and retentionefforts following a season of sales hypergrowth. I stood up Boomi’s Technical AccountManagement division and I am currently recruiting, hiring, and training individuals to expandmy team of talented technical enterprise architects, platform architects and technical account managers. I have full P&L responsibility and manage recruitment, hiring, training, and retention for my team.HIGHLIGHTED RESULTS● Developed strategic roadmap for execution to align goals with corporate objectives.● Uncovered opportunities for growth through internal and external discovery efforts, engagingemployees and customers to identify trends and areas of improvement.EXPERTISEStrategy & Vision | Global Operations | Training | Recruitment | Hiring | P&L Show less

Edina, Mn

SCOPEAs Senior Manager for Technical Account Management across the Americas, I supportedexpansion of Dell Optimize, a predictive analysis and consulting service to improve outcomes and experiences for large enterprise storage customers. I led a team of 60 who were distributed across the US and Central America and managed technical account services for my region.HIGHLIGHTED RESULTS● Owned technical readiness of new Dell/VMware hyperconverged infrastructure… Show more SCOPEAs Senior Manager for Technical Account Management across the Americas, I supportedexpansion of Dell Optimize, a predictive analysis and consulting service to improve outcomes and experiences for large enterprise storage customers. I led a team of 60 who were distributed across the US and Central America and managed technical account services for my region.HIGHLIGHTED RESULTS● Owned technical readiness of new Dell/VMware hyperconverged infrastructure solution,expanding forecast by 20% and exceeding attach rate targets by more than 30%.● Supported integration and expansion of acquired EMC legacy product by launching newglobal service offering. Achieved new business profitability within 1 year, with 10% attach rateinitially.● Closed key service gaps to drive subscription renewal rates to over 85%.● Automated customer analysis process to improve efficiency by 30%.● Achieved 99% customer satisfaction rating through proactive mitigation of customer challenges.AWARDS2x Champion Award Winner – Top 5% across organization8x Tell Dell Leadership Rockstar – Consistently exceeded annual employee engagement and satisfaction benchmarks in all categoriesEXPERTISECustomer Success | Business Growth Strategy | Sales Engineering | Technical AccountManagement | Team Building | New Product Introductions | Process Improvement Show less

Edina, Mn

SCOPEIn my role as Head of Technical Account Management for EMEA, I developed and implementedinitiatives to drive awareness, growth, and sales for Dell Optimize, a predictive service forenterprise storage solutions. I led a remote team of 18 to support a large, global customer base,including service support in 9 different languages.HIGHLIGHTED RESULTS● Increased customer spend by 40%, delivering multi-million dollar revenue gains in first year.● Drove retention… Show more SCOPEIn my role as Head of Technical Account Management for EMEA, I developed and implementedinitiatives to drive awareness, growth, and sales for Dell Optimize, a predictive service forenterprise storage solutions. I led a remote team of 18 to support a large, global customer base,including service support in 9 different languages.HIGHLIGHTED RESULTS● Increased customer spend by 40%, delivering multi-million dollar revenue gains in first year.● Drove retention to 95% and secondary spend rate to 77% by training sales team to focus oncustomer engagement and new sales strategies.● Collaborated with sales and support to capture over 300 new accounts within 2 years, drivingbusiness growth and establishing market leadership through service differentiation.AWARDSTop Performer – Recognition for growth and expansion of Dell Optimize across EuropeandivisionEXPERTISEGlobal Leadership | Business Strategy | Customer Value Proposition | Customer Success |Prospecting & Onboarding | Technical Sales | Relationship Management | PerformanceMonitoring & Reporting Show less

Greater Minneapolis-St. Paul Area

Accountable for the management and growth of key vertical markets and large commercial clients throughout the U.S., EMEA, and APAC, supporting a multi-million dollar portfolio.NEW INNOVATIVE SOLUTIONS:Dedicated to promoting customer success by identifying critical gaps within client operations and designing solutions to drive value. Launched an innovation solution for nuanced vertical markets including a Digital Evidence solution that achieved strong success within the Government… Show more Accountable for the management and growth of key vertical markets and large commercial clients throughout the U.S., EMEA, and APAC, supporting a multi-million dollar portfolio.NEW INNOVATIVE SOLUTIONS:Dedicated to promoting customer success by identifying critical gaps within client operations and designing solutions to drive value. Launched an innovation solution for nuanced vertical markets including a Digital Evidence solution that achieved strong success within the Government channel.VERTICAL MARKET LEADERSHIP:Appointed to oversee global business channels across Federal, State, and Local Governments.BUSINESS RESULTS:Successfully strategized sales solutions and initiatives to grow market and exceed plan, build value, and support client objectives.RECOGNITION:Achieved Rimage Compass Award in 2010 and member of the Innovation Portfolio Team. CORE FOCUS:Vertical Markets Technical Account Management, New Product Launches, Ideation and Innovation of Solutions, Relationship Management, Promotion of Customer Success, Sales Engineering. Show less

Greater Minneapolis-St. Paul Area

PRE-SALES SOLUTIONING:Provided pre-sales solution consulting services specializing in custom implementation, large-scale deployment initiatives, and integration services for high profile and key strategic accounts. SALES STRATEGIES & ACCOUNT MANAGEMENT:Led and consulted internal teams on winning opportunities and assisting with integration strategies and planning. Additionally, aided with post-sales account management to maximize aftermarket, service revenues, and customer… Show more PRE-SALES SOLUTIONING:Provided pre-sales solution consulting services specializing in custom implementation, large-scale deployment initiatives, and integration services for high profile and key strategic accounts. SALES STRATEGIES & ACCOUNT MANAGEMENT:Led and consulted internal teams on winning opportunities and assisting with integration strategies and planning. Additionally, aided with post-sales account management to maximize aftermarket, service revenues, and customer service.CORE FOCUS:Technical Sales and Client-Focused Strategies, Technical Solutioning and Consulting, Post-Sales Account Management, Relationship Management, Customer Service and Success. Show less

Frankfurt Am Main Area, Germany

Expat assignment to rebuild technical sales and support operations in Frankfurt, Germany to improve program alignment with corporate strategy and exceed customer expectations at a local level. GLOBAL OPERATIONS & LEADERSHIP:Directed a team of 25 throughout Germany, U.K., and France, implementing quality-focused solutions to increase operational efficiency and visibility with global teams within sales and support. SAP IMPLEMENTATION:Executed an SAP solution as the… Show more Expat assignment to rebuild technical sales and support operations in Frankfurt, Germany to improve program alignment with corporate strategy and exceed customer expectations at a local level. GLOBAL OPERATIONS & LEADERSHIP:Directed a team of 25 throughout Germany, U.K., and France, implementing quality-focused solutions to increase operational efficiency and visibility with global teams within sales and support. SAP IMPLEMENTATION:Executed an SAP solution as the business process owner for services and materials management division, driving greater capabilities, automation, and productivity.CORE FOCUS:Global Leadership, Business Solutioning, Business Transformation, Operations Improvement, Customer Service, Customer Support.Additional Professional Experience at Rimage:Manager of Technical OperationsTechnical Training ManagerSystems Field Engineer Show less