Sales Specialist
Irving, Texas And Wentzville, Missouri
Planned, developed, and implemented business strategies to achieve sales and customer service goals.• Promoted to this position in recognition of skill, knowledge, and previous contributions.• Performed project management for new business and product initiatives. Coordinated the development and implementation of programs for the high-value market segments. These programs increased customer loyalty and product sales by nearly 20%. Received the highly coveted Chairman’s Leadership Award for the excellent results. • A key member of the team that produced and conducted training and staff development programs to improve sales proficiency and product knowledge for 6,000 customer service representatives in call centers nationwide. Training provided an increased level of employee confidence on product offerings and increased product sales. Received The Group Achievement Award.• Conducted extensive analysis to forecast costs of new sales and customer service projects, Presented The Individual Achievement Award for contributions to the startup of the Customer Loyalty CenterSupervisor – Customer Contact Center (1995 – 1996)Supervised, coached, and empowered 50-55 sales associates to continuously improve individual and team sales and customer service performance. • Motivated team to achieve 162% of revenue objective. Received the prestigious Circle of Success – Gold Award. • Recruited, interviewed, hired, trained, and evaluated performance for a staff of 400+ customer service representatives to build strong teams which exceeded designated goals.