- Manage, maintain and track hardware and software asset data throughout asset life-cycle- Validates software approval and review licensing agreements for potential compliance issues- Capture and record software entitlements using the Flexera Network Management Suite- Serve as consultant, and provide data for strategic decisions on software procurement, agreements and licensing

Provided break/fix actions and general PC maintenance for 1500+ computer systemsInstalled computer systems and peripheral equipment as neededInstalled/maintained multiple software suites

- Cisco equipment Hardware/Software installation, troubleshooting, and maintenance for multiple secure networks- Regularly examines equipment configuration files to ensure proper operations and network security- Infrastructure (MM fiber, SM fiber, cat-5, cat-7) fabrication, installation and maintenance- Installs, maintains and troubleshoots audio/visual equipment (AMX and Evertz) for two multi-informational data walls- Performs site surveys to determine best solutions to new… Show more - Cisco equipment Hardware/Software installation, troubleshooting, and maintenance for multiple secure networks- Regularly examines equipment configuration files to ensure proper operations and network security- Infrastructure (MM fiber, SM fiber, cat-5, cat-7) fabrication, installation and maintenance- Installs, maintains and troubleshoots audio/visual equipment (AMX and Evertz) for two multi-informational data walls- Performs site surveys to determine best solutions to new computer requirements; responsible for installation of new solutions Show less

- Resolved Tier One/Tier Two hardware and software issues for over 900 customers, over 3 separate networks- Performed computer account, user account and security group administration using Active Directory and Directory Resource Administrator (DRA)- Knowledge of group policy, DNS, DHCP, SCCM and SMS- Provided customer service functions, system administration, general troubleshooting and information assurance for all computers, networks and mission systems for the organization-… Show more - Resolved Tier One/Tier Two hardware and software issues for over 900 customers, over 3 separate networks- Performed computer account, user account and security group administration using Active Directory and Directory Resource Administrator (DRA)- Knowledge of group policy, DNS, DHCP, SCCM and SMS- Provided customer service functions, system administration, general troubleshooting and information assurance for all computers, networks and mission systems for the organization- Installed computer systems and peripheral equipment as needed, to include regular “tech refreshes” of all equipment Show less

- Responsible for leading efforts to reduce the number of requirements for the 614th Air and Space Communications Operations Squadron (ACOMS) by 78%in a 3 month time frame.- Developed strategies to reduce redundancies, coordinate communications, facilitate conflict resolution, and handle customer service needs. - Managed and performs communications-computer systems (C-CS) planning and implementation management activities for the Joint Space Operations Center (JSpOC) and the 14th Air… Show more - Responsible for leading efforts to reduce the number of requirements for the 614th Air and Space Communications Operations Squadron (ACOMS) by 78%in a 3 month time frame.- Developed strategies to reduce redundancies, coordinate communications, facilitate conflict resolution, and handle customer service needs. - Managed and performs communications-computer systems (C-CS) planning and implementation management activities for the Joint Space Operations Center (JSpOC) and the 14th Air Force- Managed implementation of C-CS projects and ensures C-CS architecture, configuration, and integration conformity.- Validated JSpOC and 14th Air Force communications requirements, integrates technical solutions with current systems, verifies project funding availability, and determines implementing and support activities- Worked hand-in-hand with the customer to ensure projects are done correctly and to the customers satisfaction, throughout the project’s life-cycle- Oversaw the sustainment of the 16.5 million dollar JSpOC communications network, directly supporting 900+ Joint/Coalition/AF personnel- Ensured the reliability/availability of JSpOC weapon systems by enforcing configuration control standards and procedures Show less

- Managed and supervised a work center of 35 individuals and associated resources - Lead technician for IT services and systems upgrades to include equipment maintenance, database maintenance, system backup, equipment modifications and replacements - Managed Project Support Agreements through agency coordination and data collection- Organization representative for Requirements Working Group- Planned, executed, monitored briefed senior leadership and closed projects for the -… Show more - Managed and supervised a work center of 35 individuals and associated resources - Lead technician for IT services and systems upgrades to include equipment maintenance, database maintenance, system backup, equipment modifications and replacements - Managed Project Support Agreements through agency coordination and data collection- Organization representative for Requirements Working Group- Planned, executed, monitored briefed senior leadership and closed projects for the - Effective use of internal and external personnel and resources resulted in minimal down time for ACOMS supported systems Show less

- Quality Assurance, 1 ACOS, Ramstein Air Base, Germany- Established a Quality Assurance office from scratch, lauded as squadron strength by Unit Compliance Inspection team- Executed Quality Assurance inspections with zero mission degradation- Briefed inspection results and trend analysis to squadron/group leaders- Planned/scheduled training and evaluation timelines and milestones, ensuring compliance at all times- Stayed current on Quality Assurance initiatives, identified… Show more - Quality Assurance, 1 ACOS, Ramstein Air Base, Germany- Established a Quality Assurance office from scratch, lauded as squadron strength by Unit Compliance Inspection team- Executed Quality Assurance inspections with zero mission degradation- Briefed inspection results and trend analysis to squadron/group leaders- Planned/scheduled training and evaluation timelines and milestones, ensuring compliance at all times- Stayed current on Quality Assurance initiatives, identified and elevated potential issues-proactive actions alleviated problems before they started Show less

Equipment custodian for a $22 million in communications equipment account, maintained 100% accountability of all assetsProvided technical solutions and Automated Data Processing Equipment acquisition services for over 4,400 personnel and tracked equipment from purchase to deliveryExecuted contracts, delivery orders and modifications for Defense Finance and Accounting Office, Defense Contract Management Command and DoD agencies

Managed the Network Control Center project coordination and implementation sectionPlanned/Directed network hardware and software installations and upgradesProvided command and control message support for over 700 customers, consisting of USAF, United Kingdom Ministry of Defence and US Department of State personnelEstablished print services, maintained standardized file storage directory structures and provided file, print and messaging servicesPerformed Information Protection… Show more Managed the Network Control Center project coordination and implementation sectionPlanned/Directed network hardware and software installations and upgradesProvided command and control message support for over 700 customers, consisting of USAF, United Kingdom Ministry of Defence and US Department of State personnelEstablished print services, maintained standardized file storage directory structures and provided file, print and messaging servicesPerformed Information Protection operations by implementing and enforcing nations, DoD, and Air Force policies/directives, controlling network access from internal/external attacks Show less

Network Administrator for $5 million Metropolitan Area Network consisting of 10 Microsoft Exchange post offices and 55 Windows NT servers supporting over 3,200 users.Advised users on computer system technologies and capabilities, investigated customer complaints and provided training on multi-user systems/networks.Installed, configured, maintained, tested, upgraded, inventoried and troubleshot network hardware/software components, electronic messaging systems and mass storage devices… Show more Network Administrator for $5 million Metropolitan Area Network consisting of 10 Microsoft Exchange post offices and 55 Windows NT servers supporting over 3,200 users.Advised users on computer system technologies and capabilities, investigated customer complaints and provided training on multi-user systems/networks.Installed, configured, maintained, tested, upgraded, inventoried and troubleshot network hardware/software components, electronic messaging systems and mass storage devices and performed system diagnostics.Provided electronic file, print and mail services to usersPerformed tape backup and recovery operations of mission critical data files Show less