Michael Seabrook Jr. Email & Phone Number

New York, Ny, Us

Riverwoods, Il, Us

Brookline is a Consulting Agency that specializes in Career Development & Personal Management for athletes. Services include Brand Management, Community Outreach, Marketing, Mentorship, Financial Advisory, and Post-Career Development for our clients. We aim to distribute the tools and knowledge to our clients in the best ways that will develop them as leaders in their community.• C: 908.455.1734• E: michael.seabrook@brooklinesport.com• W: www.brooklinesport.com• Twitter: www.twitter.com/BrooklineSports• Instagram: @BrooklineSports• Facebook: www.facebook.com/BrooklineSports/

New York, Ny, Us

• Managed and optimized the operations of a 100+ merchant account portfolio, supporting Customer Success Managers in executing go-to-market strategies and driving sustainable growth through effective troubleshooting, reporting, and support initiatives.• Led cross-functional initiatives with Product, Technology, Finance, and Compliance teams to implement product enhancements and strategic initiatives, improving merchant experiences and ensuring seamless product launches.• Collaborated with product and engineering teams to analyze and prioritize customer feedback, driving product improvements, feature enhancements, and aligning product development with user needs and market demands.

London, England, Gb

• Supported go-to-market strategies for 10+ mid-market merchant accounts by collaborating with cross-functional teams to troubleshoot issues, streamline operations, and enhance overall customer satisfaction.• Led cross-functional collaboration with Product, Technology, Finance, and Compliance teams to prioritize and implement product enhancements, driving improved merchant experiences and optimizing performance.• Generated and analyzed data reports on key performance metrics (acceptance rate, processing volume, declines, fraud) to inform product roadmaps and influence operational strategies, driving growth and risk mitigation efforts.• Provided actionable insights and market feedback on customer needs, competitor trends, and product performance, facilitating data-driven decision-making across sales, marketing, and product development teams.• Proactively managed a critical fraud incident, collaborating with product and risk teams to identify and resolve $3M in fraudulent transactions within 24 hours, contributing to risk management strategy improvements.• Tracking merchant project deliverables and ensuring merchant activities are updatedSoftware: Salesforce, Datadog, Retool, Looker

Sydney, Au

• Led end-to-end management of the Merchant Self-Service (MSS) platform for a portfolio of 10K+ SMB clients, overseeing the product lifecycle from onboarding and integration to go-live and technical support. Collaborated with cross-functional teams to drive feature enhancements, improve user experience, and ensure seamless operations, resulting in optimized workflows and rapid issue resolution.• Led cross-functional collaboration with Marketing, Product, Engineering, Finance, and Compliance teams to drive product enhancements, prioritize feature development, and improve overall user experience. Advocated for customer-centric improvements and implemented data-driven strategies to optimize performance and streamline workflows.• Collaborated with Compliance and Risk teams to define and document key product requirements for compliance and risk management. Played a pivotal role in developing risk mitigation strategies, aligning product features with regulatory standards, and ensuring product safeguards against high-risk activities and clients.• Leveraged data analysis to identify trends and track fraudulent and AML merchant activity, providing actionable insights to inform product enhancements and optimize risk mitigation strategies. Collaborated with cross-functional teams to align operational processes with product improvements, safeguarding over $1M in payouts.• Software: Salesforce, Slack, Google Suite, Auth-0, Stripe, Quadriceps, Shopify, Confluence,.

New York, Ny, Us

• Manage audit of real-time statistics for all 32 NFL teams within the NFL’s Game Statistics & Information System (‘NFL GSIS’)• Provide statistic changes and recommendations during live action• Collaborate with statisticians to authenticate final game report, including all flaggedevents in the ‘NFL GSIS’• Oversee NFL & NCAA game statistics on a weekly basis to ensure absolute statisticalcorrectness and omissions• Manufactured over 1,500 NCAA game videos and play-by-play for the NFL’s ScoutingTeams• Supervised a team of 4 and work in concert with multiple departments to identify a recordplayer participation across the entire roster of NFL players, inclusive of each and everyplay during the season• Managed the process of condensing video footage from ‘NFL Vision’ into salient videoclips using Adobe Premier to highlight possible concussions for on-site doctors to utilizeas a tool during a player’s concussion protocol• Principal creator of weekly reports containing possible concussions for the NFLCommissioner and EVP of Football Operations’ direct review

New York, Ny, Us

• Audit the play-by-play for all NBA games in real-time and communicate with statisticians regarding basketball operations rule enforcement, incorrect and missing statistics• Partner with statisticians on pregame setup and game action in relation to the NBA Global Stats System (‘NGSS’)• Collaborate with statisticians at the conclusion of each game to confirm all flagged eventsin the NGSS have been reviewed and validation of the final box score is complete• Manage final reports for each NBA game, inclusive of detailed incorrect and/or missingstatistics that were relayed to statisticians and changed after the game

Us

Events & OperationsClient Relations• Work all home games as an intern• Point of contact for sponsors or customers for 20+ Jets events• Supervise a team of 20+ interns during the summer’s for training camp activations.• Supervise over 30 Jets events with 100+ attendees • Manage the production of events, dealing with the set-ups, breakdowns, troubleshooting, dealing with vendors, sponsors, and fans• Lead groups of 100+ fans for game day activations on-field/off-field.• Supervise all in-game promotions including: pregame on-field access, postgame on-field access, and assist with Jets Flight Crew appearances • Facilitate sales booth and assist thousands of Jets season ticket holders with new rewards program

New York, Ny, Us

• Utilized Customer Relation Management program Seibal to manage consumer’s accounts daily• Engaged in a minimum of 50x sales transactions with customers daily to reach daily sales targets.• Increased the company’s in-store revenue by hitting daily goals of $7k • Set in-store records, by reaching minimum monthly goal of $150k of revenue• Supervised high profile clients during work related events to ensure their requests are met.

New York, Ny, Us

Marketing Partnerships - Business Operations• Updated Microsoft Dynamics, Customer Relationship Management (CRM) system daily to match account managers clientele.• Manage ticket operations through CRM for clients by allocating an assortment of tickets for events based upon amenities of contract. • Collaborated with Account Management department to organize $3M a week in sponsorship contracts for clients within various industries.• Reviewed $3M in contracts a week to determine the allotment the company will receive the current fiscal year.• Keeping record of contract financials daily by inserting them into CRM & excel sheets to help Account Management achieve fiscal goals of $27M• Ran weekly CRM sponsorship reports of closed contracts for the week with financials ranging from $3M to $5M that will impact the revenue of fiscal year. Reports are reviewed by VP of Business Operations & EVP of Marketing Partnerships, and then distributed to the President/CEO & Executive Chairman.• Executed key marketing elements and activations at various team home games (i.e., Rangers, Knicks, and Liberty) & events. Set up sponsor’s activations in suites, as well as on court presentation.• Prepared information in the form of decks for new business pursuits for Account Managers• Worked on a cross functional team to present a creative internship assignment focusing on Marketing Partnership opportunities for the company as a whole in a new untapped target market.

• Managed two client accounts (NFLPA, America’s Cup)• Compiled notes from client meetings to create a recap and distributed to account team• Developed new and maintain current relationship with vendors for America’s Cup; NFLPA related events• Contributed in managing a $1M budget for America’s Cup event; and $250k for the NFLPA• Recorded data and notes from events to create recap decks for company and client• Manage and oversee off-site office for America’s Event as liaison and point of contact for client and sponsors during event week• Research information on events and target audience to create social media strategy for client.• Research industry standards, trends, new business• Administer production of America’s Cup event overseeing credentials for all media, sponsors, employees, and special guests• Managed relationship with 3rd party vendors for each account

Richfield, Minnesota, Us

May2013 - Present Sales Associate October 2014 – Present Mobile & ConnectionsMay 2014 – October 2014 Asset ProtectionMay 2013 – September 2013 Computers & Tablets• Reach daily, weekly, and monthly department goals in sales• Set monthly personal goals to strive for and achieve• Develop, maintain, and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.• Handle customer’s contracts and warranties.• Knowledgeable of mobile phone products and accessories.• Teach and coach store employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment• Monitor the store for potential and security risks and alarm.• Demonstrate and explain the operation and use of products. • Provide customers with ongoing technical support.• Efficient in Microsoft Office

Morgantown, West Virginia, Us

WEST VIRGINIA UNIVERSITY WOMEN’S BASKETBALL Intern• Assist in the day-to-day operations of the women’s basketball office• Co-supervise and coordinate all team travel, including liaison to the Director of Basketball Operations for approval of air and hotel accommodations, ground travel and all meals• Assist with the day-to-day operations of a NCAA Division I & Big XII Women’s Basketball Office• Provided information in accordance to NCAA & Big XII Regulations for recruitment• Responsible for secretarial duties when office manager is out of office• Answered inquiries regarding shipments, informational phone calls, and women’s basketball related informationStudent Manager • Set up/Breakdown Drills• Assist players in practice• Assist in drills• Attend to coaches/players needs• Manage equipment for practices• Assist in Game Day preparations• Help during games in requests from players/coaches• Travel with team and assist in preparation for away games• Assist with recruiting visitsCoach Mike Carey's Day Camp - Summer 2013,2014,2015• Help Coordinate & operate camp• Coordinate distribution of food & beverages• Operate Tours• Camp Counselor• Head Coach of a basketball team• Assisted in basketball drills• Taught fundamentals of BasketballCoach Mike Carey's Team Camp - Summer 2013,2014,2015• Assisted in operation of games• Operated Camp Store• Manage Camp financials• Assisted in day to day organization for games• Coordinate preparations for team camp• Coordinated team tours

Master Of Science (M.S.), Integrated Marketing Communication

Bachelor Of Science (B.S.), Sports Management

High School Diploma