Michael Serrano Email & Phone Number

Inglewood, California, United States

Los Angeles Metropolitan Area

• Manage and respond to all inbound direct messages received through @goodr's main social media accounts (e.g. Instagram, Twitter, and Facebook).
• Assist our sport-vertical accounts (@rungoodr, @beastgoodr, and @golfgoodr) with any other customer service or partnership-related inquiries.
• Redirect customers to the correct parties (partnership requests, donation requests, etc.).
• Work and problem solve autonomously while being engaged in constantly improving processes and standards in both our media and customer service departments.

Downtown Los Angeles

Downtown Los Angeles

• Deployed and supervise ushers while ensuring proper administration of core job duties.
• Delivered professional support to both ushers and guests during sporting events and concerts.
• Assisted guests with ticketing issues, seat relocations and other inquiries by recommending and clearly explaining solutions.
• Relayed event information to ushers in a cheerful, positive manner in order to contribute to the overall experience of team members.
• Acted as liaison between ushers and management to make it easy for team members to obtain the information they need.

Santa Monica, California

• Provided excellent customer service to a variety of consumers with different needs.
• Assisted Coaches and management with morning meetings.
• Maintained retail standards on floors, service areas and stockrooms.

• Primarily wrote columns covering the Spanish soccer club, Real Madrid, along with the Mexican national team.

New York, New York

• Pitched story ideas to a team of CBS News Radio producers and editors.
• Edited audio from morning newscasts into bite-sized podcasts for CBS Radio affiliates.
• Provided editorial support to my group for our Intern Project by writing script and shooting B-roll with high production expectations from a panel of CBS News Executives.
• Assisted with general administrative duties including answering telephones, copying, filing and updating script log.
• Supported other news departments by inputting metadata and logging video into CBS News’ servers.

Northridge, CA

• Contributed to print and digital newspaper by writing columns and taking pictures of events.
• Wrote features and match reports for both the women and men’s soccer team.

Northridge, CA

• Developed video packages for the CSUN Athletics webpage.
• Catalogued B-roll and coordinated interviews with the CSUN men’s soccer team.
• Operated sideline cameras to help live-stream collegiate soccer matches.

Northridge, CA

• Officiated a variety of sports offered by the Intramurals department located within the Student Recreation Center at CSUN.
• Specialized in officiating outdoor soccer and indoor soccer.
• Communicated with supervisors and other officials to maintain fluidity and order.

Northridge, CA

• Wrote stories for the Morning Update and the Evening Update.
• Conducted interviews over the phone.
• Recorded stories in the radio station’s audio booth.