I've built a career in sales, spanning nearly 2 decades. I've had success in several different areas including retail sales management, B2B sales and currently, direct sales. I see sales as a byproduct of my true passion, helping people. I find sales to be the most lucrative way to pursue my passion.I strongly believe the consultative approach is really the key to a great business relationship for the customer and the company. By providing a great solution (often to issues the customer didnt know there was a solution to), and not just throwing a price list, you build trust, brand loyalty and a buyer for life. My success in sales has been largely due to referrals. I've found taking a little more time to do it right today, makes sales quotas a lot easier to exceed in the future.Both being on the front lines, as well as leading the team, nothing is more fun and rewarding than seeing a group firing on all cylinders, feeding off the energy provided by success. My goal, both in the field of business as well as personally is to be remembered as an honest, hard working, goal-driven, respected leader who never put his morals aside in or out of the work place. For myself, family and friends are key. Everyone needs something to drive them to greatness, and my motivation is my wife and son. Providing them with a comfortable living and a home we can be proud of is what gets me out of bed every day!Specialties: Consultative Sales, Building, Developing and Delivering Sales Presentations, Product Roll Out, Customer Satisfaction and Retention, Networking, Communication (written & verbal), Mergers and Acquisitions, Coaching & Developing future talent, Training, Hiring & Discipline, Creative Advertising and Creating Brand Loyalty.
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Sales Manager/General ManagerStaples Apr 2022 - Jan 2024Washington, United StatesPassionate about delivering outstanding sales results through world-class customer service.- Acting General Manager for $2.6M store nearly entire tenure within organization, as well as enrolled in General Manager Development Program within 3 months of employment. - Responsible for all aspects of store-level operational, customer service, sales, profit and implementation of corporate strategy.- Managed team of 15+ associates and 3 supervisors. - Accountable for sales… Show more Passionate about delivering outstanding sales results through world-class customer service.- Acting General Manager for $2.6M store nearly entire tenure within organization, as well as enrolled in General Manager Development Program within 3 months of employment. - Responsible for all aspects of store-level operational, customer service, sales, profit and implementation of corporate strategy.- Managed team of 15+ associates and 3 supervisors. - Accountable for sales, execution and company standards in customer service, retail sales, technology products including Total Support PC Repair and Services and $300,000 Print and Marketing Department. - Accountable for store budget, P&L and shrink.- Responsible for creating and maintaining long-term relationships with local businesses to provide solutions for their technology, office supply and printing needs. Show less -
Customer Account ExecutiveComcast Jan 2012 - Feb 2022Fife, WashingtonI specialize in creating customized, whole-home solutions for my customer's needs. My goal is simple: Provide customer's with a solution that not only meets their needs, but that makes them excited to use our products and services in their day-to-day lives. Do this while simultaneously providing an extraordinary customer experience that they will want to tell their friends about. - Have consistently ranked top 5% (Platinum) in Fife Call Center of 400+ sales people.- Over 90%… Show more I specialize in creating customized, whole-home solutions for my customer's needs. My goal is simple: Provide customer's with a solution that not only meets their needs, but that makes them excited to use our products and services in their day-to-day lives. Do this while simultaneously providing an extraordinary customer experience that they will want to tell their friends about. - Have consistently ranked top 5% (Platinum) in Fife Call Center of 400+ sales people.- Over 90% monthly, customer satisfaction surveys- Exceeding expectations in every metric, every month including: Bundle Sales Percentage, Average Revenue per Sale, Close Rate and Customer Interaction Review scores.- Worked from home since mid 2012. With virtual employee program discontinued, I have had to maintain quality metrics and integrity guidelines without fail every month to continue working from home. Show less -
Account ExecutiveIntegra Telecom Oct 2010 - Sep 2011Renton, Wa -
ManagerAt&T Mobility Jun 2007 - Oct 2010Western Washington -
Sales ConsultantAt&T Mobility Jan 2006 - May 2007Tacoma, Washington -
Store ManagerAlert Cellular/T-Mobile Apr 2005 - Feb 2006Western Washington
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Assistant ManagerWalgreens Jul 2003 - Apr 2005Western Washington
Michael Shanks Education Details
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Curtis Highschool
Frequently Asked Questions about Michael Shanks
What is Michael Shanks's role at the current company?
Michael Shanks's current role is Passionate leader with decades of leadership and sales experience..
What schools did Michael Shanks attend?
Michael Shanks attended Curtis Senior High School, Curtis Highschool.
Not the Michael Shanks you were looking for?
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1stanford.edu
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Michael Shanks
Professional Musician, Producer, Composer, Singer/Songwriter At Michael Shanks MusicHouston, Tx1gmail.com -
3principal.com, equityoffice.com, gmail.com
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Michael Shanks
Los Angeles, Ca2yahoo.com, bankofamerica.com -
Michael Shanks
Redondo Beach, Ca2purdue.edu, ngc.com
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