Michael Shannon Email & Phone Number

Remo

Charlottesville, Virginia Area

Williamsburg, VA

Oversee and direct all lodging related departments at Virginia's largest golf resort; including the rooms division, owner relations, F&B, and revenue management while maintaining service standards and operational procedures for optimal profitability and guest satisfaction.Manage the revenue strategy for the leisure market, producing four consecutive years.

1010 Kingsmill Road

Provided all guests and members with quality service, and maximized the lodging revenue for the resort. Developed high-performance teams and ensured the smooth operation of the front office, guest service, transportation, reservations, housekeeping and rental property departments in a highly efficient and courteous manner working in close collaboration.

Boston, MA

Responsible for all aspects of a $27M food and beverage operation. Led and directed 27 managers and over 300 associates, maintaining quality and service standards, and implementing procedures for optimal operating efficiency. Oversaw concept renovations in the outlets, and banquet space that helped increase revenue while introducing branded concepts that.

Boston, MA

Assumed full responsibility for the Convention Department while maintaining responsibilities outlined below as the Director of Catering and efficiently performed all functions of the two positions. Established and managed a new cohesive event management department while implementing new policies and procedures to better meet customer demands with a focus.

Boston, MA

Led and directed the catering sales strategy for both the local banquet and group catering markets while managing the banquet, audiovisual, and catering service operations. Grew the local customer base and increased the overall revenue resulting in an increase of Banquet and AV sales of $8.9M in 1991 to over $13.5M in 1996. Recognized as Manager of the.

Washington D.C. Metro Area

Contributed to restructuring efforts; completed the documentary and training requirements during the transitioning of the Marriott Convention Network properties to an account-based lead management system (SMS). Performed and facilitated 18 property conversions.

San Antonio, TX

Directed all banquet and catering operations of San Antonio's premier convention property. Selected for the Pre-Opening Management Team.