Organized schedules, including arranging meetings and travel plans while confirming all stakeholders well-informed and prepared. Administered expense management and reconciliation of reports, sustaining financial accuracy and compliance. Oversaw email accounts, voicemails, and correspondence, promptly responding and directing as necessary. Served as crucial liaison between staffand customers, representing exceptional customer service skills to facilitate effective communication.

Collaborated closely with cross-functional teams, leveraging diverse skill to devise acquisition strategies and achieve collective objectives. Employed Sales Force to conduct rigorous cold calling campaigns, consistently generating over 80 sales leads daily. Deployed clear and persuasive communication techniques via phone and email to engage potential sellers, addressing concerns and scheduling meetings. • Managed and coordinated complex schedules of dynamic sales team, ensuring optimal productivity and alignment with acquisition targets. • Showcased exemplary telephone etiquette and interpersonal skills to establish rapport and build trust with prospective sellers. • Delivered outstanding results despite challenges with data quality, securing position as second-highest appointment setter and maintaining top spot for call volumes.

Administered day-to-day salon operations including scheduling, inventory control, forecasting and facility upkeep for seamless workflow. Ensured exemplary customer service by promptly addressing and resolving inquiries and concerns, fostering positive client relationships. Provided leadership to team of 25 staff members, offering guidance, training, and conducting regular performance evaluations to optimize efficiency. Utilized financial analysis techniques to assess business performance and identify opportunities for growth and cost savings.Devised and implemented marketing strategies to promote salon services, driving customer engagement and retention.Exhibited strong business acumen in organizing and supervising various operational aspects, sustaining high standards of quality and service.Cooperated with community organizations such as Autism Speaks and Girls on the Run to support fundraising initiatives, contributing to social responsibility efforts.Managed and coordinated all recruitment, onboarding, payroll, benefits as well as policy and procedure.Orchestrated transition of salon to new location, overseeing relocation logistics and reopening operations within two-month timeframe, confirming minimal disruption to business activities.

Performance of end-of-day accounting tasks. Assisting late-night guests, process check-ins and check-outs and address customer requests. Auditing, reconciling and balancing daily financial activities. Scheduling concierge activities according to guest preferences. Creation of invoices, bills and checks for vendors. Answering calls and queries related to potential bookings.