Michael Shipley Email & Phone Number

Washington Dc-Baltimore Area

Hunt Valley, Maryland

Responsibilities include:* Manage server infrastructures and data-center operations on Windows platforms for various clients* Servers (Build/Deploy/Manage) in a Microsoft environment using vSphere and Hyper-V - (Windows Server 2008 / Windows Sever 2012 R2 / Windows Server 2016)* Maintain/Troubleshoot SQL servers for SharePoint and independent software applications* Command/PowerShell/Bash/VBS proficient for script builds utilizing Datto RMM system - Update/Installation of applications and Windows Updates for full application remote automatization* Manage Network infrastructures utilizing, Cisco, Ubiquiti, and SonicWALL systems* Client workstation management utilizing Windows 10, Windows 7, and Mac OSX systems* Proficient with AWS and Cloud operations for off-site server deployments and applications* Highly proficient with SSL certifications and deployments, as well as HTML, CSS, XML, HTTPS, and HSTS* Tasks include Level 1, Level 2, and Level 3 ticket management and working with various Levels to address ticket issues, while working with various software vendors to resolve multiple issues* Remote monitor and manage PC's using Datto RMM* Highly Proficient with Ring Central - Cloud based VoIP systemsProjects include, but not limited to:* Multiple Client OS upgrades, Microsoft Office suite upgrades from 2016 to 365, Accounting Systems, and various site wide upgrades utilization scripts I built running Datto RMM* Multiple Client VM Server setups utilizing vSphere/ vCenter and Hyper-V builds* Built and deployed various software packages used by employees on a large scale for day-to-day operations

Hunt Valley, Maryland

Manage server infrastructures and data-center operations on Windows platform.Also responsible for Inventory Management, Procurement, Budgeting, Vendor Management, and general PC support.Primarily Applications or OS used:Active DirectoryMicrosoft Server 2008 (Build/Manage)Microsoft Server 2012 VM Servers (Build/Manage)Microsoft Server 2012 Print Servers (Build/Manage)Windows FileshareMicrosoft Windows 7: Home - EnterpriseMicrosoft Windows 10: : Home - EnterpriseServer and Desktop ScriptingAvaya Call Manager

Hunt Valley, Md

Responsible for managing on-site and off-site PC's, Servers, Switches, APs, Telecom (PBX and VOIP) and the Network Infrastructure. Locations responsible for:Hunt Valley, MD (Primary - On-Site)Riverside/Belcamp, MD (Off-Site)

Hunt Valley, Md

Responsible for Server Management, Inventory Management, Procurement, Budgeting, Vendor Management, and Lead Site Support.

Owings Mills, Maryland

Some duties and responsiblities included were,-Troubleshooting user PC’s and Cisco PBX phones running on an asterix server.-User/email creation through AD and Exchanged servers.-Triage helpdesk tickets with Autotask.-Developing customer relationships, while being courteous and attentive to end user needs, ensuring each person is taken care of and all issues were rectified in a timely manner.

Baltimore, Maryland

Responsibilites and duties require were,- Dealing with Computer setups, Remote fixes, and printer/scanner setups. Hand held remote fixes and complete hand held setups running Windows mobile 7 and 9.- Had to have a great deal of knowledge in Active Directory, by setting up users and OU’s on a Windows server 2003 ADand Windows server 2008 AD.- Also dealt with Exchange, mailbox setups and email distribution with SMTP emails.- Had to be on call 24/7, this included weekends and holidays.- I also setup workstations and desktops for end user within the company, this included creating windows OS images and complete desktop/laptop configurations and reconfigurations.

Cockeysville, Maryland

Job details - RetailCustomer ServiceCustomer InteractionsHaving an extensive knowledge of video games and hardware

Computer diagnostics and repairModem and Router setupsPC SetupsWindows OS problem solving and repairing

1705 York Rd, Lutherville, Md 21093

Job details - Basic automotive repairsBattery replacementTire repairsOil changingLight replacementAlignments

Associate'S Degree, Information Technology - Computer Network Systems

High School Diploma, Regular/General High School/Secondary Diploma Program