- PC Hardware troubleshooting, diagnosis, and repair- Manage inventory of parts- Sensor calibration and final acceptance tests- Product features/functionality demonstrations- Technical documentation- Hardware repair trainer- Error analysis and repair and GOM measuring computer- Installation and replacement of GOM components- Inspection and maintenance work and GOM measuring computer- Performing the GOM Care Verification Service 2634 incl. - Calibration - Surface inspection - Reverification according to VDI 2634 - Stability testSensors are used in development, quality assurance and production to reduce time and costs. Main applications are 3D inspection, reverse engineering and rapid manufacturing.

- Developing sales and marketing plans for company sales.- Provide technical support to global end users on our systems.- Manage account receivables and payable.- Maintain client records of contracts and warranty’s.- Reconcile monthly sales, quarterly tax and year to end.

- PC Hardware troubleshooting, diagnosis, and repair- Manage inventory of parts- Sensor calibration and final acceptance tests- Product features/functionality demonstrations- Technical documentation- Hardware repair trainer- Error analysis and repair and GOM measuring computer- Installation and replacement of GOM components- Inspection and maintenance work and GOM measuring computer- Performing the GOM Care Verification Service 2634 incl. - Calibration - Surface inspection - Reverification according to VDI 2634 - Stability testSensors are used in development, quality assurance and production to reduce time and costs. Main applications are 3D inspection, reverse engineering and rapid manufacturing.

- Develop and interpret organizational goals, policies, and procedures.- Provide technical support to global end users on vast array of applications and platforms.- Utilize Bomgar remote tools to take control or users computers.- Evaluate and escalate issues based on SLA’s. Identify trends and escalate according to protocol. - Act as peer guide to ensure tier 1 agents adhere to procedures.- Attend regular incident review meetings with Client- Review quality deviation flags and follow up.- Create adhoc and scheduled metric reports for clients.- Seamlessly transition responsibilities with other staff based on follow the sun model.- Develop training materials and procedures for call center agents and end user community.- Liaise with all levels of the organization to positively influence mean time to resolution- ITIL foundation trained- KCS Candidate trained and certified- Service Now- Admin Daily Sharepoint site to lead Global Incident Control team- Build Service-Now reports- Oversee the lifecycle of all open incidents/requests in order to:- Communicate issues or potential issues with vendors, clients, Stefanini technicians and leadership resources

- New launch team project.- Troubleshoot & Resolve Networking and Desktop issues for business users; ranging from virus removal to troubleshooting printer driver issues.- Follow ITIL practices in the running and expansion of the service desk and its'​ duties.- Configure software and support Windows XP & 7 and proprietary productivity software.- Configure and troubleshoot smart phones and telecom services (iOS, Android, and Blackberry).- Resolve issues via the ticketing system and phone, determine any hardware resolution if needed.- Support Active Directory, Microsoft Exchange Server, SAP, Microsoft Office, Microsoft SCCM.- Edit and create Knowledge Base articles, complete all work satisfactorily within SLA's.

- Answer user inquiries regarding computer software or hardware operation to resolve problems.- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.- Install and perform minor repairs to hardware, software, or peripheral equipment, following design - or installation specifications.- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.- Develop training materials and procedures, or train users in the proper use of hardware or software.- Run low voltage cable i.e.; CAT5, CAT6 and BNC.- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.- Install and configure wireless networking equipment.

- Maintain sanitation, health, and safety standards in work areas.- Verify that prepared food meets requirements for quality and quantity.- Measure ingredients required for specific food items being prepared.- Clean, stock, and restock workstations and display cases.- Receive payment by cash, check, credit cards, vouchers, or automatic debits.- Issue receipts, refunds, credits, or change due to customers.- Assist customers by providing information and resolving their complaints.