IT Service Management & End User Technology Executive Focused on delivering an optimized experience for the end user. Passionate about and experienced in successfully leveraging technology and resources to create highly optimized processes. Orchestrates team efforts to meet critical business goals; holistic approach regarding productivity, collaboration, mobility solutions, endpoint devices and end user catalog services. Proven record of enacting change within a complex environment. Skilled in supporting virtual environments and developing an office of the future strategy. Emphasis on customer service. Metrics driven, aware of emergent technologies, and operational efficiencies. Strong business acumen and relationship building with key stakeholders, focused to align IT as a strategic partner, skilled in creating coalitions between strong personalities to achieve common goals. Specialties: Strategic Vision, IT Service Management (ITSM), ITIL Certified, Drive Change, Customer Support, Executive Presentation Skills, End User Technologies, Workflow and Process Improvement, Global Leadership, Team Leadership, Change Management, Creating Corporate Policy, Vendor Management, Global Help Desk, Service Desk Management, Project Management, Service Delivery, Disaster Recovery, Team Motivation, Performance Monitoring, IT Strategy Road Maps, Collaboration, Systems Management, Application Support, Cross Functional Team Leadership, Staff Development, Support Services, Operational Support, Infrastructure Services, Cost and Budget Management, Creating Support Models, SLA's and Key Performance Indicators.