Responsible for the implementation of services and provisions for new accounts and the installation of expanded services for existing customers/payers. Responsible for queries and other tools to ensure smooth migration of data. Duties include the identification, definition, management, and fulfillment of processes, architecting solutions for clients, resolving payer CARC, RARC, payment routing issues, and troubleshooting technical issues for high-level providers.• EDI - Manage EDI team; set all policies and procedures; championed training and education• 835 - Subject Matter Expert for the 835 product internally and with vendors and clients• X12 - Part of X12 Standing meetings (3+ years)

Responsible for handling EDI-related contact from providers/payers by answering calls and researching resolutions. Critically researched and evaluated data issues within the database, utilize querying tools, reconcile conflicts, suggest solutions, decompose high-level information into details, work inter-departmentally on issues related to customer and third party vendor connectivity, communicate with clients, and build and maintained relationships.

Responsible for troubleshooting and resolving EDI issues with providers and payers, provide customer service, reviewed files and applications provided by IT to assist in identifying and resolving imbalances and problems.

Assist healthcare businesses with their payment processing and receiving needs.

Responsibilities included communicating with customers and call center agents regarding escalated issues and working closely with franchise locations, logistics and risk management. Was responsible for off line assignments including: incident reports, employee POD rentals, web chat support, call reviews, RR/waitlist, POD donations, moving supplies, brochures, inaccurate emails, letters and follow up.

Responsibilities included top-tier level customer service and customer relations, consistent management and resolution of customer issues while saving the company money, and regular assignments to assist other departments with special projects.• Frequently performed “Floor Walks” (supervising Platinum, Sales, and Customer service departments)

Inbound sales calls and booking new orders. Met or exceeded minimum sales criteria.

Helped assist customers resolving general billing issues and ETA times, and helped scheduled moves.

Responsible for collecting on past due balances with active accounts.

Responsible for training and coaching other bill collectors.• Consistently achieve monthly collection goalsAwards/Recognition• Most Improved Collector Award – Jan 04, Feb 04, May 04• Top Gun Award – Sep 04, Oct 04• 3rd Place Wingman Award – Feb 04, May 04, June 04, Dec 04, June 05• Team Player Award – June 04, Jan 05, July 05

• Contact customers regarding delinquent and charged-off balances• Skip Tracing and evaluate credit reports• Processing payments• Work both individually and as a team effort

• Contact Buy-Here-Pay-Here dealerships regarding the purchase of car notes• Generate my own leads for potential clients• Shop banks to get our clients the best price for their car notes

• Monitor sales calls to maintain the company’s high standards• Coach sales reps on how to improve their performance• Develop strategies on how to improve customer care