Gail Alexander work email
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Gail Alexander personal email
Healthcare professional with extensive management of client relations and team coaching experience. Accountable for a full range of provider relations and service interactions within organizations, including end-to-end provider claim, call quality, training & development of external provider education programs. Analyze and recommend course of action for unpaid, denied and incorrectly processed claims. A professional with 25 years of experience in healthcare/retail. Unwavering commitment to clients, providers, & members with the ability to build productive relationships, resolve complex issues and win customer loyalty. Demonstrates ability to complete tasks accurately despite interruptions and competing demands. Highly skilled in a wide range of computer applications Microsoft Office, POS, Network Reporting Platform, Network Portals, & RIM.
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Resolution SpecialistZelisAtlanta, Ga, Us -
Network Account ManagerZelis Payments, Part Of Zelis 2017 - PresentGreater Atlanta AreaManaging daily workflow of claims through networks and EDI processes.Responsible for distributing, repricing and processing claims while adhering to all turnaround time requirements including but not limited to Primary Networks, Non-Logo Networks, and RBP – Reference Based Pricing.Conducts Monthly and Quarterly Network conference calls for assigned networks.Appropriately review provider history to determine if there’s an alternative solution to provide increased savings. Engaged in training new Network Account Managers on system configurations. Communicate with networks to verify repricing information and resolve claim appeals issues.Liaison between SME and Claim Integrity Department as it relates to claims, system set, and provider escalations.Comply with regulations and guidelines of the HIPPA Privacy Act. -
Customer Care SpecialistZelis Payments, Part Of Zelis Jun 2014 - Jan 2017Alpharetta, GaSupervised inbound calls from members, providers, & insurances companies assisted in resolving problems and correcting claim repricing errors.Effectively received and loaded client enrollment and provider demographic data.Daily management of Client Support Employees ensured appropriate communication and timely resolution of requests made by internal and external customers.Worked closely with internal department and respond to claim related inquiries.Monitored turnaround time on high priority claims, escalated urgent claim issues as necessary.Key Accomplishments:Helped company attain the highest customer service rating earned 100% communication skills, listening skills, problem resolution and politeness. The lead go-to person for new and particularly challenging calls as well as mentor and train both new and established employees.
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Customer Service Liaison CoordinatorD'Lor Salon & Spa, Inc. Jan 2013 - Jun 2014Atlanta, GaAssist management in implementing salon & spa objectives for customer service, cost control, and marketing. Answer phones in high volume atmosphere.Ability to multi-task and produce company’s projects by or before deadline.Extensive knowledge of Millennium software. -
Showroom SupervisorGem Shopping Network, Inc Feb 2012 - Aug 2012Duluth, GaMet and exceeded set sales quotas while adhering to the company’s sale rules of engagement. Aggressively drove associates to maximize sales through sales best practices, training, and support. Managed sales orders and provided status to management. Increased sales volume by 10% by the third month while at Gem Shopping Network.Developed strong customer relationships, while participating in negotiations and improving good selling skills. Attended, participated in sales meetings, product seminars and selected to attend trade shows. -
Department ManagerVon Maur Sep 2011 - Feb 2012Alpharetta, GaDemonstrated product knowledge and awareness. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Interviewed and hired based on scheduling and business needs. Trained sales associates on sales techniques, product knowledge, and store policies and procedures. (Recruited into a greater role with a larger operation)Commended for consistently exhibiting the ability to understand and analyzes sales figures.Repeatedly took initiative to evaluate the most efficient problem-solving methods needed to satisfy the customer’s concerns.Prepared and tracked purchase requisitions and checked requests in a timely manner to ensure customer satisfaction.Recognized for positively representing the company by providing excellent customer service. -
Retail SupervisorJcpenney Sep 2006 - Oct 2011Alpharetta, GaSupervised operations with up to 75 employees. Monitored the quality of employees’ work to meet the company’s guidelines. Trained cashiers on proper cash handling procedures.Maintained store staff by recruiting, selecting, and training employees.Established and maintained excellent relationships with surrounding stores management, and vendors.Monitored operations to identify any future problems or misunderstandings.Successfully handled complaints from customers, which resulted in continued patronage. -
Administrative/ Manufacturing Operations AssistantDisplay Industries 2003 - 2006Norcross, GaAssisted in preparing presentations, handled telephone & email inquiries and responded as appropriate to any customer situation or issue. Organized the planning of trade shows, conventions and seminars; handled booking of location. Managed details of conference calls, in-house and off-site meetings and luncheons, travel arrangements, calendars, itineraries, agenda and preparation of expense reports.Handled confidential information with care and sensitivity encouraging a positive and productive work environment. Followed-up with Accounts Payable Department to ensure invoices were paid on time.Chosen to act as liaison between management and field sales personnel.
Gail Alexander Skills
Gail Alexander Education Details
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Health/Health Care Administration/Management -
Business Administration And Management, General
Frequently Asked Questions about Gail Alexander
What company does Gail Alexander work for?
Gail Alexander works for Zelis
What is Gail Alexander's role at the current company?
Gail Alexander's current role is Resolution Specialist.
What is Gail Alexander's email address?
Gail Alexander's email address is ga****@****lis.com
What schools did Gail Alexander attend?
Gail Alexander attended Keller Graduate School Of Management Of Devry University, Devry University-Georgia.
What are some of Gail Alexander's interests?
Gail Alexander has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Human Rights, Health.
What skills is Gail Alexander known for?
Gail Alexander has skills like Sales, Microsoft Office, Training, Retail, Recruiting, Customer Service, Management, Time Management, Microsoft Excel, Marketing, Team Building, Inventory Management.
Who are Gail Alexander's colleagues?
Gail Alexander's colleagues are Bhavana Suresh Konduri, Juana S., Lisa Huckleberry, Victor Garcia, Srilatha G, Shiva Kumar, Srilatha T.
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