Responsible for the oversight and management of clinical and business operations with significant responsibilities to ensure the safety of the residents, staff, and buildingGreatly improved employee and resident morale and interdepartmental communication Addressed life safety deficits including fire safety, elopement procedures, nurse call system, and employee training to meet state requirementsMotivated and supervised 8 department leaders and 50+ employeesFacilitated working… Show more Responsible for the oversight and management of clinical and business operations with significant responsibilities to ensure the safety of the residents, staff, and buildingGreatly improved employee and resident morale and interdepartmental communication Addressed life safety deficits including fire safety, elopement procedures, nurse call system, and employee training to meet state requirementsMotivated and supervised 8 department leaders and 50+ employeesFacilitated working relationships with hospices to ensure quality end of life careImproved overall facility cleanliness and appearanceIdentified training and development needs of employees and conducted in-services Show less

Managed the overall operations of the assisted living facility in accordance with resident needs, regulations and company policies achieving the company's business objectives with high degree of autonomy and authorityAssessed business practices, addressed concerns, made recommendations and changes that improved processes and ensured staff accountabilityAddressed issues associated with managing an older building, oversaw renovations and structural repairsIntegral member of creating… Show more Managed the overall operations of the assisted living facility in accordance with resident needs, regulations and company policies achieving the company's business objectives with high degree of autonomy and authorityAssessed business practices, addressed concerns, made recommendations and changes that improved processes and ensured staff accountabilityAddressed issues associated with managing an older building, oversaw renovations and structural repairsIntegral member of creating the annual budget, consistently produced positive monthly variance of Net Operating Income Effective and professional crisis responder; revamped the Disaster PlanRevised Residency Agreement and Resident Handbook to comply with AHCA rules and regulations and capture lost revenue opportunities SPECIAL ACHIEVEMENTSAcknowledged for enhancing the lives of residents by developing and nurturing relationships, and improving the overall operations through effective management skillsCreated Facebook page to promote facility and included photo shows from eventsDeficiency Free AHCA inspection in 2009 Successfully improved professionalism and interdepartmental relations of 7 supervisors and 50+ employees creating a positive work environment with low staff turnover Show less

Oversaw all marketing including print, radio, and television advertising, community relations, sponsorships, tradeshows, press releases and public relations, brochures and print materials, promotional items, and networking to many types of referral sources Professionally nurtured relationships with all inquiries and referral sources establishing trust in services and care Averaged 50 admissions and 10 in-house transfers per year, being a liaison between residents, families, and staff;… Show more Oversaw all marketing including print, radio, and television advertising, community relations, sponsorships, tradeshows, press releases and public relations, brochures and print materials, promotional items, and networking to many types of referral sources Professionally nurtured relationships with all inquiries and referral sources establishing trust in services and care Averaged 50 admissions and 10 in-house transfers per year, being a liaison between residents, families, and staff; ensuring all required documentation and Residency AgreementExcellent event planner ensuring attendee satisfaction resulting in word of mouth referrals, including producing photo shows to share with families and referral sourcesPromoted services at community health fairs, expos, and events Actively participated in the implementation of Adult Day Services and Respite Care programsResponsible for creating quarterly and annual tactical plans to maximize marketing budgetConducted bi-annual competitive analysis to assess rates, service fees, and annual increasesProficient at REPS Leads, software for inquiry and referral source tracking Critiqued monthly newsletters to ensure positive appearance and marketabilityManaged fundraising events for the Lighthouse Children's Home, The Tallahassee Senior Citizens Foundation, Elder Care Services, and Woodmont Garden ClubSPECIAL ACHIEVEMENTSAwarded Marketing Director of the Year by Encore Senior Living in 2005 Consistently scored high on Resident / Family SurveysRoutinely met or exceeded budgeted censusConsistently overcame objections related to marketing the oldest assisted living in town Show less