Manage underwriting responsibilities for the Indiana Residual Malpractice Insurance Authority, a state-run medical malpractice insurance program. Follow state-created guidelines for rating risk of applicants; create marketing materials; communicate with state officials, applicants, and agents.

Reviewed customer supplied keywords and business information to write websites that represented the customer’s business and improved search engine optimization.

Responsible for trouble-shooting issues in local Census offices. Served as manager of the Columbus, IN, local Census, supervised 40 office employees and dealt with public inquiries. As Partnership Specialist, developed relationships with community-based organizations, faith-based groups, schools, and other grassroots entities. Ninety-eight percent of areas covered exceeded mail-back response goals set by regional office.

Used knowledge of English language rules to edit others’ writing to ensure quality and accuracy of content while being aware of authors’ sensitivities. Used creative writing skills to craft award-winning headlines. Gained online editing experience with Saxotech program. Won three statewide awards.

Worked as wires editor and copy editor. Combined stories and graphic elements into reader-friendly packages. As Special Sections Editor, produced special advertising sections and handled increasing responsibilities as number of sections produced more than doubled.