Michael Stevens Email and Phone Number
Dynamic leader in Operations and Change Agent with over three decades of experience in divisional and regional leadership roles, specializing in optimizing production operations and driving continuous improvement initiatives. Recognized for seamlessly aligning business strategies with operational excellence to maximize efficiency and resource utilization. Adept at inspiring teams, orchestrating multiple projects, and nurturing collaborative partnerships to elevate revenue generation and enhance customer satisfaction. Demonstrated expertise spans operations management, production optimization, sales enhancement, and continuous improvement methodologies, underscored by a consistent record of professionalism and exceptional interpersonal, communication, and technical acumen. Proficient in policy development and dedicated to fostering long-term customer relationships.• Spearheaded company growth strategies, scaling operations into a larger facility and driving a 40% increase in monthly sales.• Cultivated meaningful relationships with stakeholders to optimize the customer experience.• Developed team members, conducted performance reviews, and optimized procurement processes.• Directed cross-functional teams to ensure precise and timely project delivery to clients.• Successfully managed multiple projects in a dynamic environment, consistently meeting goals earning recognition with a Circle of Excellence Award.• Implemented Lean Six Sigma methodologies across 22 Essilor lab locations, resulting in substantial reductions in transportation waste (54%-90%) and significant improvements in process efficiency (28%-50%).Academic Highlights:I have an Associate's degree in Audio Engineering and Sound Design from Kennedy Audio Engineering. I also completed 2 years in Psychology at the University of Wisconsin. I also completed recertification programs in Lean Six Sigma Black Belt and Green Belt along with training on Making Hybrid Teams Work. Technical Skills:I am highly proficient in utilizing Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Windows, Salesforce, Housecall Pro, Asana and ConnectWise among others.Looking forward to connect with other ambitious professionals!
Gdx
View- Website:
- gdxperts.com
- Employees:
- 8
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Director Of Operations And Customer ExperienceGdxGoodyear, Az, Us
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Director Of OperationsSouthwest Garage Doors Jul 2023 - Feb 2024Phoenix, Arizona, United States• Spearheaded company growth strategies, scaling operations into a larger facility and driving a 40% increase in monthly sales.• Cultivated meaningful relationships with stakeholders to optimize the customer experience.• Developed team members, conducted performance reviews, and optimized procurement processes.• Streamlined customer support, elevating satisfaction levels and maintaining strong relationships. -
Professional Services ManagerOne Step Retail Solutions Aug 2022 - Jun 2023Phoenix, Arizona, United States• Directed cross-functional teams to ensure precise and timely project delivery to clients.• Oversaw production, resource allocation, and staff assignments, aligning them with deadlines and company objectives.• Collaborated with multiple company divisions, including sales, finance, implementation, and marketing.• Achieved monthly production goals in alignment with company objectives.• Maintained a customer-centric service delivery model focused on optimizing quality and efficiency. -
Stock Market InvestorSelf-Employed Nov 2020 - Aug 2022Goodyear, Arizona, United States
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General ManagerEssilor Group Feb 2018 - Nov 2020Portland, Oregon, United States• Led the relocation and rebuilding of Opticraft, achieving a 30,000 sq. ft. reduction in floor space.• Managed employee and customer relations, enhancing productivity and cost-efficiency during the transition.• Implemented business plans and strategies to enhance operational performance in the new facility.• Successfully managed multiple projects utilizing Lean Six Sigma methodology in a dynamic and evolving environment, consistently meeting goals earning recognition with a Circle of Excellence Award.• Mentored team members in policies, procedures, and best practices, fostering a positive workplace culture focused on achieving shared goals efficiently. -
Regional Operations And Technical Support ManagerEssilor Group Oct 2008 - Feb 2018Dallas, Texas, United States• Implemented Lean Six Sigma methodologies across 22 Essilor lab locations, resulting in substantial reductions in transportation waste (54%-90%) and significant improvements in process efficiency (28%-50%).• Spearheaded the initiative to define laboratory goals, metrics, and achievements by volume, optimizing performance and outcomes.• Contributed to the development and implementation of a proprietary lab model, enhancing equipment, staffing, and layout efficiency.• Collaborated in the design and layout planning of Essilor Chihuahua and Tijuana master outsource facilities, supporting future production growth of 500% in a twelve-month period. • Facilitated stakeholder communication, data analysis, and process improvement, supporting cross-functional teams in achieving operational goals. • Developed and maintained process documentation, standard operating procedures (SOPs), and training materials.• Provided comprehensive training and guidance to General Managers and employees on process improvement methodologies, best practices, and operational excellence principles.
Michael Stevens Education Details
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Kennedy Audio Engineering And Sound DesignAudio Engineering And Sound Design -
Psychology
Frequently Asked Questions about Michael Stevens
What company does Michael Stevens work for?
Michael Stevens works for Gdx
What is Michael Stevens's role at the current company?
Michael Stevens's current role is Director of Operations and Customer Experience.
What schools did Michael Stevens attend?
Michael Stevens attended Kennedy Audio Engineering And Sound Design, University Of Wisconsin-Milwaukee.
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Michael Stevens
Los Angeles, Ca1tcw.com -
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Michael Stevens
New York, Ny1smpcorp.com2 +171831XXXXX
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Michael Stevens
Distinguished Presidential Professor And Leadership & Company Culture ConsultantOgden, Ut -
Michael Stevens
Denver, Co4prophetequity.com, stephens.com, gmail.com, denaliwater.com1 (817) 4XXXXXXX
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