Michael Storer Email & Phone Number

San Diego, California, United States

- Manage different cohorts within Success Advisor Team - - - 7 member team on Research & Development. Specific product: Websites - - - 4 member team on Inbound Sales- Built structure & SOP's around new products being rolled out to the broader team- Introduced Bonus Structure and Metrics- Facilitate Weekly Team Meetings, Weekly 1 on 1 Meetings & Coaching.

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

Greater San Diego Area

Greater San Diego Area

Greater San Diego Area

Cucpertino, Ca.

Responsible for selling Kaiser Permanente insurance products to the small business market through the broker channel. Represented Kaiser Permanente in public speaking forums, including Market Updates and Health Care Reform forums, to advance health plan and membership growth. Presented to large audiences of over 100. Created proposals, strategies and rate.

Ensure effective working relationships with brokers and prospective clients in person and via the telephone responding to inquiries and solving problems. Assist in enrolling new accounts. Provide administrative and sales analytic support to the District Sales Manager and Sales Executives to ensure maximum support to brokers and new employer groups. All job.

Provide dedicated, proactive customer/client service to brokers and new employer groups. Provide information; respond to questions/concerns from brokers and new group contacts regarding benefits, rates, Health Plan products (HMO, KPIC, supplemental products) and other contractual matters and Health Plan Administration policies. Resolve routine issues.

San Jose, Ca.

Conduct periodic training for reservations staff to ensure all agents are knowledgeable in SunTrips product and are motivated to up sell product. Work with product department in organizing employee familiarization (FAM) trips for all SunTrips destinations; lead employee site inspection trips; responsible for all employees, making sure itinerary timeline is.

San Jose, Ca.

Create and update training curriculum and training manuals for all levels of reservations. Schedule and conduct reservation agent training for potential hires. Screen all incoming resumes for reservation staff, conduct phone interviews, and assist in the selection of candidates. Maintain phone monitoring procedures; monitor calls to ensure quality of calls.