-Pre-sales POC Implementation, demo, and design for key accounts in the public and private sectorfocusing on DOD and financial verticals- Post-sales platform deployment, architecture design, training and support for Ionics two largestFortune 500 financial companies.- Provided pre and post sales technical assistance to sales team in addition to managing customercommunication for feature requests and development support.- Transitions clients from delivery team to post delivery support technical resources providingdocumentation, on-site and remote training of international teams.- Debugged and troubleshoot technical issues during the engagement and maintained a 100% on timetechnical implementation delivery- Managed code deployment and troubleshooting multiple environments from Staging to Production,including creation and implementation of code roll out plans as well as release back out plans- Incident Management of High Severity Incidents and Outage Management for on-prem and hostedenvironments- Technical lead for engineering escalations and drove communication and teams to ensure uptime ofInfrastructure, by coordinating with multiple teams to resolve issues within SLAs or without customerimpact.- Created SOP within the change management process to standardize low impact work flows andempower cross team collaboration.- Created, and managed processes, runbook, and deployment documentation.- Trained both level one, two support and fellow engineers on the Ionic Platform.- Managed the Ionic platform through AWS, GCE, and Cisco and served as level 3 and 4 support.- Managed and deployed critical business technology migrations including database, hosting platformand automation.

Systems AnalystNational Market System (NMS)• Assumed management responsibility in the absence of Ops management acting shift leadwhile working three support shifts.• Troubleshoot issues, including server and applications recovery through every phase ofthe incident management process.• Bridged gap between development operations and the business running incident outagebridges with measurable financial impact.• Establish strong partnerships with multiple IT, Business and with Senior Managementteams.• Linux/Unix (Redhat) system administration• Analytical approach to outages both application and hardware related when determiningimpact, escalation, resolution and then root cause analysis.ARCA/NYSE Pillar Trading platform• Operations lead for Pillar trading platform• Created, tested, and trained operations personnel on procedures for escalation andrecovery of application and hardware incident resolution.• Audited, maintained, and created RegSCI documentation• Manage weekend functionality testing and write operational test plans for newapplication releases in production• Identified and provided resolution to senior management for operational inefficiencies.

- Pre-sales technical and design support for new on-prem managed print services customers in thesouth eastern market including several Fortune 500 companies- Post-sales support and on-prem delivery for critical accounts across the southeast and identifiedopportunities for additional offerings to established customers.- Provided troubleshooting, training, and communicated feature requests and enhancements tointernal development resources.- Support hardware and software for over internal 350 users and 700 managed customer sites acrossthe southeast , utilizing Windows and Linux based environments both onsite and remotely- Created and implemented LAN/WAN polices for security and data storage and administration- Engineered and deployed network infrastructure and virtualization of legacy windows devicesreducing the footprint of online hardware by fifty percent.- Identified deficiencies in hardware and software usage procuring new licenses and hardware resultingin a fifty percent increase in productivity- Managed the IT infrastructure and network for the regional hub, creating and implementing DHCP,Active Directory, IIS, and DNS policies.- Built out four new locations included architecture and procurement of new hardware, rack mountingand cable management of the equipment and redeployment of the network infrastructure, andtelecom.

• Assist in the Day-to-Day management of the organization.• Create and implement policies governing the organization, management, and infrastructure of the Non-profit.• Collaborated with other members of senior leadership to secure grants and manage funding to promote growth of the space.• Negotiated with multiply vendors to reduce costs and develop long term relationships that promote the growth of the organization• Worked with members and leadership of the organization to resolve conflicts and promote member engagement.

- Delivered resolutions to technical issues via on site and remote for both private and corporate clients.- Managed multiple projects and clients from project scoping and proposal through implementation.- Provided insight into computing best practices and safe Internet use- Designed and implemented a point of sale system for regional retail outlet store- Worked closely onsite with user base to deliver assessments and recommendations to best meet

• Created, researched and published four documents on topics in International Relations and Development. • Promote growth and development of an international body of students at the world’s largest college-level Model United Nations• Provide management and instruction to groups of 20 and 400 in individuals.• Consistently built a strong leadership core to support committees and facilitate a smooth conference