Michael Thieleking Email & Phone Number

Michael Thieleking is a Head of Support - Germany at TeleTracking. He possess expertise in fluorescence microscopy, microscopy, confocal microscopy, imaging, image processing and 3 more skills. He is proficient in English. Colleagues describe him as "Michael was very detail oriented and time conscious. Always pushing the envelope for quicker and better."

Listed skills include Fluorescence Microscopy, Microscopy, Confocal Microscopy, Imaging, and 4 others.

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  Head Of Support - Germany

  Teletracking

  Oct 2024 - Present - Hannover, Lower Saxony, Germany

  -Develop and implement a comprehensive support strategy aligning with business objectives and enhancing customer satisfaction-Lead and manage the support team-Establish key performance indicators (KPIs) and service-level agreements (SLAs)-Key point of escalation for complex customer issues, ensuring rapid resolution and long-term satisfaction-Build and maintain strong relationships with key clients-Continuously eval-uate and improve support processes-Work closely with… Show more -Develop and implement a comprehensive support strategy aligning with business objectives and enhancing customer satisfaction-Lead and manage the support team-Establish key performance indicators (KPIs) and service-level agreements (SLAs)-Key point of escalation for complex customer issues, ensuring rapid resolution and long-term satisfaction-Build and maintain strong relationships with key clients-Continuously eval-uate and improve support processes-Work closely with product management and engineering teams to ad-dress product-related is-sues-Collaborate with sales and account man-agement teams-Provide insights to the leadership team on customer trends, support challenges, and areas for improvement-Track and report on key support metrics-Use of data-driven insights for decision-making and enhance support services Show less