I help clients implement Continuous Innovation principles and create an innovation process that delivers results.My approach equips clients with the essential tools and strategies for a holistic transformation—beginning with a shift in mindset, progressing to skill acquisition, and culminating in the application of proven frameworks to deliver impactful business model results.

Leading Product Discovery, Service Design, and User Experience Design for a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone.Major Accomplishment(s):Community Support Process Optimization/Automation ProgramLead cross-functional team to assess current state in Community Support, used Failure Modes and Effects Analysis (FMEA) to identify improvement opportunities, and made recommendations to eliminate rework, provide just-in-time information, and automate process steps across the user journey.Result: $1.3MM Savings

Member of the Process Excellence team at One Call, the nation’s leading provider of specialized services to the Workers' Compensation Industry/Health Care Services with Multi billion dollars in revenue, I co-led the business transformation strategy across several programs and functions. I also a trained, coached and mentored in our Lean Six Sigma Training program to certify White, Yellow, Blue, Green, and Black Belts. Major Accomplishments:On-Shore Service Bureau Project The purpose of the project was to transfer business processes being done via offshore teams back to teams within the continental US to remain compliant with a customer initiative.Final Result: $19MM in revenue retained.Workforce Management Capacity Model ProjectThe purpose of this project was to investigate the capacity model designed by Workforce Management by performing time studies across operations processes.Final Result: the data was validated, and the project succeeded by reducing headcount by 7% - Total Savings: $0.498MM. Diagnostic Subspecialty Reader ProjectThe purpose of this project was to investigate, design and implement a Sub-specialty program for the Diagnostic Product Group.Final Result: $2.2MM in revenue

As a member of the Operations – Scheduling, I was responsible to manage a who would coordinate the scheduled the initial treatment of injured workers in the Workers' Compensation Industry. - Lead Kaizen Projects to support continuous improvement and elimination of waste (non value adding steps) to processes within Operations - Increased department throughput by 18% through process standardization and reduction of overprocessing - lowered defect rate by 11% through implementation of Quality Control Program

As a member of the Financial Advisory Center, it was my responsibility to regularly consult with clients about their financial objectives and risk tolerance and then recommend an appropriate financial planning strategy. + Managed over 1000 team client accounts per month- Used regression analysis to save $1.6 Million dollars in client assets through 2008 financial market correction of 2008- Increased assets under management by $3 Million through client relationship management

Supported Cordis Information Technology division in projects across various functions, and reinforcing the Improvement culture through training sessions and coaching Kaizen leaders Major Accomplishments:1. Help build Integral test server for a server migration for 15 serversThe purpose was to update the server systems within the company to enhance the security and scalability of information delivery to critical areas of Operations. These enhancements would also achieve the current compliance standard for Information Security.2. Development of new internal web portal for over 500 employeesThe purpose was to provider the company's Infomation Management department an up-to-date resource for critical documents, news, and events for interoffice as well as remote employees.3. Updated and generated documents for Sarbanes-Oxley initiativesThe purpose was to ensure the company's continued transparency in reporting and governance with the intention to protect investors and the public against corporate financial fraud and mismanagement.