Michael Thorn Email & Phone Number

Richmond, Va, Us

Tysons Corner, Va, Us

• Established an umbrella name for freelance music and lifestyle photography work, overseeing the production of 20 internationally distributed photobooks and magazines.• Contributed writing and photography to various music publications, including Kerrang, Decibel, Revolver, New Noise, Quietus, No Echo, RVA Mag, & Razorcake.• Provided editorial support and creative vision to a team of photographers, writers, and designers, managing the full production cycle from vision development to distribution.

San Antonio, Tx, Us

• Spearhead the delivery of approximately 20% of company revenue, reporting directly to the VP of Operations, ensuring alignment with revenue goals and budget maintenance.• Lead and mentor a global delivery team of webcast managers and client support personnel, maintaining high delivery standards through coaching and training initiatives.• Collaborate seamlessly with client stakeholders and internal teams to bring clients’ visions to life, emphasizing flawless delivery, customer-centric practices, and continuous improvement.• Develop and implement comprehensive training programs for the client services team, fostering optimization and innovation in workflows and processes.• Oversee third-party service providers, production teams, and freelance staff to align resources for meeting end-client needs.• Serve as the Subject Matter Expert (SME) for webcasting operations.

San Antonio, Tx, Us

• Established and managed project timelines, ensuring the successful delivery of milestones and acting as the primary point of contact for clients and project-related issues.• Provided meticulous documentation and training for show organizers, exhibitors, sponsors, and speakers.• Oversaw the production of audio/video assets, ensuring quality assurance for all show elements.• Managed live event day(s) efforts, offering direct customer support for all show-related product and service elements.

Sunnyvale, Ca, Us

• Conducted the full life cycle (pre-production, production, and post) of webinars and webcasts, ensuring seamless event success.• Proactively communicated webinar requirements to stakeholders and maintained a corporate streaming media repository.• Confirmed logistics and scheduling with stakeholders, actively managing the webinar calendar.• Served as the Production Manager for on-site, hybrid-style webcasts.

San Francisco, Ca, Us

• Served as the primary point of contact overseeing the health, expansion, and retention of customer accounts totaling ~$3M in ARR.• Collaborated with a high-profile client list, including Kaiser Permanente, T-Mobile, Google, VMware, CA Technologies, SAP, eBay, Sunpower, Total, Synopsys, Northwestern Mutual Insurance, Western Digital, Seagate.• Strategically nurtured the growth and engagement of all customer accounts by consistently and proactively delivering value beyond the contract, building partnerships as their trusted advisor.• Guided onboarding and ongoing training of new and existing customers, ensuring the successful implementation of technical products and long-term operational adoption of tools and services.• Validated customer meta-data input for integration accuracy, effectiveness, and totality, assisting with the interpretation of data analytics for actionable intelligence.• Partnered with sales and leadership teams on customer account strategy, ensuring unified success.• Identified up-sell and expansion opportunities, along with churn risk, tactically adjusting internal plans and methodologies to align with evolving business goals and objectives.

San Francisco, Ca, Us

• Oversaw execution of client streaming projects - video and audio• Acted as primary client point-of-contact to oversee project timelines - confirming deliverables and milestones are met on time• Worked with internal and external A/V production and streaming teams to insure successful event delivery• Provided training and support for show organizers, sponsors, and speakers and liaise with venue locations• Provided full cycle support for client projects - pre, post and during live engagements