Michael Laird Email & Phone Number

Michael Laird is a Manager Messaging Operations at Springbig. Colleagues describe him as "When Michael joined the Springbig team, I could tell right away he was going to be a great addition. Not only does he have an easy going personality, always knowing what to say to lighten the mood, but his work ethic is also second to none. His ability to handle a large pipeline while giving all of his clients their due attention would make me want him as my dedicated CSM if I was a customer. Often asked to handle difficult situations/unhappy accounts, he was always able to find a way to diffuse the situation and offer proactive solutions to improve the account health while maintaining company policies. Michael is a great communicator and uses the tools and resources provided to him, and would always participate in internal strategy/training calls. If you're considering Michael for any type of support/success position, please don't hesitate to contact me directly for my unwavering recommendation." and "Michael is a no-excused kind of guy, he works diligently and thoroughly to solve problems and excels at quickly learning and integrating new knowledge towards successful outcomes. He can build strong relationships with clients; and he can also get right to the point and save time and energy from both parties by getting to the meat of the conversation. This has been instrumental to his success in high volume client success management. I would highly recommend Michael for any role, he is an exceptional teammate and I hope to work with him again in a future position. "