● Reviewed customer issues, identified technical issues and appropriately entered service tickets to ensure field service was informed and followed up with customers on a timely basis.● Proactively reviewed customer service issues for colleagues and assisted on an as needed basis to positively reduce workload for others.● Effectively fielded phone and email customer inquiries, accurately updated company service Oracle database on a timely basis.

● Supported customer returns and repairs, understanding issues and appropriately resolving.● Prepared customer service Capital Equipment and Spare Part quotes supporting continued Sales and Service.● Supported Field Service Engineering and Sales Team to expedite customer required parts for onsite support.

● Provided pre and post sales support to team, enabling high level customer satisfaction.● Partnered with Sales team to provide necessary information that helped to close sales cycle for major customers (e.g. IBM, Texas Instruments, Intel, Lam Research).

● Provided the Engineering and Sales Team with pre and post sales support.