Michael Trinh Email & Phone Number

Garden Grove, Ca, Us

- Developed and implemented a system to track VPN routers, manage customer information, and monitor data usage, improving asset management and operational efficiency across multiple states. - Oversee the ordering, setup, and configuration of VPN routers, provide remote support for field technicians, troubleshoot network issues, and create an comprehensive technical guides for our application.- Optimized project management, weekly scheduling, and equipment tracking by centralizing workflows on Monday.com and SharePoint. This streamlined approach enhanced visibility, increased productivity, and minimized errors through automation.

Irvine, California, United States

- Implemented Zendesk ticketing service into our AWS infrastructure.- Monitor and endpoint security on premise, AWS infrastructures, applications and file servers including backups.- Resolve technical tickets for internal employees and external customers.

Irvine, California, United States

- Monitored over 5000+ assets/devices, suspicious network activity, and file servers using security tools: - Darktrace (IPDS) - Rapid7 Insight - VMware Carbon Black (EDR) - Varonis, Deep Instinct (NGAV) - Zscaler (Proxy) - ADAudit - Checkpoint: Email and Collaboration - AWS: Security Hub, GuardDuty, Inspector, CloudTrail, Shield, IAM, etc- Safeguarding Exchange server and DLP (Data Loss Prevention); preventing sensitive and/or private information leaving the domain using Checkpoint - Responded and resolved IRs (Incident Response); preventing advisories from lateral movement and preventing malicious malware getting to end points.

- Provided affordable solutions and strategizing most efficient infrastructures plans for each individual - Offer comprehensive training for small companies to maintain their services and network.- Supplied solutions for network security, data backup practices and Disaster Recovery plans.

- Designed security solutions to protect the company's IT Infrastructure against cyber attacks, reducing security breaches.- Maintained servers, workstations, IoT devices, and kept them all up-to-date lowering the risk of security incidents.- Safeguarding legal documents and client information in on-premise servers.- Researched and implemented new solutions to improve workflow and kept data protected.