Michael Twal Email & Phone Number

Clifton, NJ, US

New York City Metropolitan Area

• Achieved proficiency in servicing a wide range of Lutron Systems, consistently following field service procedures.
• Expertly troubleshot and repaired Lutron commercial system installations at customer job sites.
• Collaborated effectively with on-site contractors and facility managers to ensure precise system installations.
• Focused on lifecycle product services (troubleshooting, repair, training end-users, and upgrades).

Newark, New Jersey, United States

• Proficiently utilized airline software for efficient passenger check-in, ensuring precise seating and booking arrangements for connecting flights.
• Skillfully delivered crucial announcements via intercom, effectively communicating important information to all passengers.
• Demonstrated leadership by assuming the role of Gate Lead, overseeing all gate operations, including passenger and aircraft information verification with pilots and engineers.
• Utilized specialized software to facilitate organized passenger boarding, ensuring passengers with special needs received appropriate assistance and equipment.

Jersey City, New Jersey, United States

• Efficiently managed customer orders, processed payments, and consistently delivered exceptional customer service.
• Assumed responsibility for opening and closing the franchise, ensuring compliance with all operational standards and regulations.
• Accurately collected and calculated daily profits, securely storing them in the safe for later transportation.