Michael Ual Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Irvine, CA

Long Beach, CA

• Project Manager
• Worked with client subject matter experts to analyze existing processes anddetermine requirements.
• Identified areas where customizations were being used where configurationcould be used to achieve the same result and made recommendations basedon best practices.
• Maintained project schedules, meeting summaries, and status reports toensure effective on-going communication across all team members.
• Coordinated with client subject matter experts to test enhancements and newfunctionalities.
• Helped build a user guide for new and enhanced functionalities.

Long Beach, CA

• Project Manager
• Involved in all phases of the project form requirements gathering to deployment.
• Maintained project schedules, meeting summaries, and status reports to ensure effective on-going communication across all team members.
• Collaborated with Ignify team and client team to ensure project deliverables remain on track and aligned with business goals.Sales Professional
• Performed initial requirements gathering and opportunity qualification on potential customers.
• Drafted assessments of work and proposals in response to customer technical and functional requirements.

• Procured new accounts in a business to business setting through phone, email, and in-person conversations.
• Negotiated directly with clients to establish efficient enrollment conditions and procedures and educated employees in both one-on-one and group settings.
• Collaborated with teammates for multilingual enrollment of non-English speaking accounts.
• Provided direct support for clients with respect to claims resolutions, billing modifications and discrepancies, account profile adjustments, and general problem resolution.
• Re-established lost accounts through persistent marketing and relationship building.
• Developed a lead management system utilizing Microsoft OneNote to minimize paper use and maximize efficiency and improve information accessibility.