Michael Ual Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Irvine, Ca

Long Beach, Ca

Project Manager• Worked with client subject matter experts to analyze existing processes anddetermine requirements.• Identified areas where customizations were being used where configurationcould be used to achieve the same result and made recommendations basedon best practices.• Maintained project schedules, meeting summaries, and status reports toensure effective on-going communication across all team members.• Coordinated with client subject matter experts to test enhancements and newfunctionalities.• Helped build a user guide for new and enhanced functionalities.• Collaborated with the Hitachi Solutions team and client team to ensure projectdeliverables remain on track and aligned with business goals.Sales Professional• Performed requirements gathering and opportunity qualification on potentialcustomers.• Configured and presented Microsoft Dynamics CRM demos based on customerrequirements, including new entities, views, charts, forms, workflows, andbusiness process flows as well as ClickDimensions functionalities to showcaseboth out of box and custom features to potential customers.• Prepared and presented Microsoft PowerBI and Microsoft Social Engagementdemos.• Drafted proposals, RFP responses, and assessments of work in response tocustomer technical and functional requirements.• Prepared PowerPoint proposal presentations and Visio solution architecturediagrams based on customer requirements.

Long Beach, Ca

Project Manager• Involved in all phases of the project form requirements gathering to deployment.• Maintained project schedules, meeting summaries, and status reports to ensure effective on-going communication across all team members.• Collaborated with Ignify team and client team to ensure project deliverables remain on track and aligned with business goals.Sales Professional• Performed initial requirements gathering and opportunity qualification on potential customers.• Drafted assessments of work and proposals in response to customer technical and functional requirements.• Configured demo environments to showcase custom functionality for potential customers.

• Procured new accounts in a business to business setting through phone, email, and in-person conversations.• Negotiated directly with clients to establish efficient enrollment conditions and procedures and educated employees in both one-on-one and group settings.• Collaborated with teammates for multilingual enrollment of non-English speaking accounts.• Provided direct support for clients with respect to claims resolutions, billing modifications and discrepancies, account profile adjustments, and general problem resolution.• Re-established lost accounts through persistent marketing and relationship building.• Developed a lead management system utilizing Microsoft OneNote to minimize paper use and maximize efficiency and improve information accessibility.