Michael Valaris Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, NSW, Australia

• Defined and executed the Digital transformation strategy and planning of activities that supported the enablement of growth strategies for IAG Group across all brands.Achievements
• Delivered large-scale digital transformation initiatives for cross-Tasmin leading insurance brands (NRMA, SGIO, SGIC, State and AMI) resulting in operational efficiencies and market share growth.
• Working with product squads, developers, engineers and designers (DevOps) to deliver performance dashboards that surfaced key strategic digital metrics for the purpose of extrapolating insights and actions that.
• End to end discovery and product management processes across the customer journey that resulted in a decrease of customer pain-points and an increase in overall digital channel share exceeding 55%.
• Platform delivery of features and improvements across the digital portfolio optimised with data from performance dashboards (Tableau and Adobe).
• Optimisation of platform and product features via test & learn frameworks which results in faster delivery of product features to market.

Sydney, Australia

• Defined and implemented the Consumer Digital Channel Proposition and drove Digital Channel Performance, insights and planning that ensured business benefit realisation.Achievements
• Assisted in identifying key business improvements for the Consumer Distribution division that delivered operational saving to the bottom line.
• Defined and helped develop practises for telephony and branch channels that drove savings thru customer adoption of digital capabilities.
• Developed digital reporting dashboards that tracked operational performance of the digital channel, extracting insights that assisted in making key business decisions for commercial gain.

Sydney, Australia

• Optimised the performance and delivery of the Satellite digital capability for major commercial brands. Achievements
• Sales and conversion targets were achieved and exceeded
• Increased digital channel share for key products primarily Motor and Home personal lines insurance
• Enhanced the customer experience thru data analysis of test & learn frameworks
• Delivery of marketing campaigns that drove improvements in sales and service
• Performance insights are utilised to improve channel performance

North Sydney

• Accountable for managing client accounts, primarily Toyota, driving client’s digital objectives and directing client services for the Conn3cted business. I also worked collaboratively with the CIO to develop business.
• Strengthened the relationship with Toyota ensuring approval of key digital initiatives driving significant business process changes
• Delivery of large scale digital transformation initiatives for Toyota assisting in the digital enablement of core business functions for salesKey Responsibilities
• Develop strategic digital solutions to meet client’s business objectives.
• Responsibility for strategic development of client accounts and budgets.
• Provide clients with technical guidance and proactively advise clients on new digital opportunities.

Sydney, Australia

• Accountable for managing client accounts and growing digital revenue. Working with both clients and internal teams to develop and implement effective digital strategies. Developing and fostering strong client and.
• Build and nurture positive working relationships with teams to exceed client expectations.
• Manage and mentor internal teams.
• Responsibility for strategic development of client accounts, campaign activity and budgets.
• Maintain strategic overview of client accounts, proactively advise clients on new opportunities and contribute to strategic planning meetings with clients.

Sydney, Australia

Accountable and responsible for all project delivery within time and to budget. I provided guidance, support and mentoring to develop a strong and successful digital production team, ensuring and defining production processes and procedures.

Sydney, Australia

• Full accountability for delivery of end-to-end commercial production services to clients, including project management, design, development and editorial, pre-sales production support and engagement with sales teams to.
• Implementation of effective management and reporting disciplines that allowed for insight into activity and efficiencies without sacrificing performance, and worked effectively with organisational partners.
• Managed a variety of sourcing strategies including resource partners to provide cost effective and responsive delivery that supported fluctuations in demand.
• Built and sustained an empowering, respectful production team culture that valued and developed talent, provided outstanding service, and always delivered.Achievements
• Successfully developed and implemented a cross functional production workflow that engaged several areas of the business to successfully respond to client briefs.
• Successfully implemented reporting measures and gained production team efficiencies ensuring resource availability matched client demand.

The Rocks, Sydney

• As head of the Digital Production team at McCann, I lead the digital delivery of projects for new and existing clients inline with the McCann’s digital goals. I am responsible for ensuring completion of all digital.
• Provide insight for strategic client delivery around digital execution.
• Manage a programme of digital work from conception through to completion on time and within budget.
• Participate in pitch and client presentations when required.
• Build and manage client relationships to provide a working advantage for McCann and for the digital team.
• Build and manage 3rd party vendor and McCann Partner relationships that provide McCann with competitive advantage for delivery of client digital projects.

The Rocks, Sydney

• Effectively managed project scope
• Directed and coordinated activities of resources to ensure project progresses on schedule and within budget.
• Managed requests for changes in conjunction with the account Manager from original specifications;
• Monitored project results against technical and functional specifications.
• Developed and maintained technical and project documentation.
• Prepared project status reports and keep management, clients, and others informed of project status and related issues.

Sydney, New South Wales, Australia

Co-ordinating and managing the implementation of rich functionality for large commercial eCommerce websites through close interaction with business stakeholders, design teams, development resources and user experience resources. Define the overall design and software architecture, including frameworks/core modules, of components utilizing various front-end.

Sydney, New South Wales, Australia

Delivered technical capabilities, planning and management of major projects and initiatives ensuring the IT capability and platforms were maximised. Ensured and maintained a high level of online user experience through ongoing analysis and implementation of strategic enhancements.

Sydney, New South Wales, Australia

Exceeded online PHI sales targets by achieving 115% of target in FY07. Increased online conversion rates by at least 100% overall through enhancements to the sales pathway. Redeveloped online corporate proposition contributing to 30% online sales increase. Delivered new corporate online experience resulting in 117% increase in conversion. Developed SEO.

Sydney, New South Wales, Australia

Designed creative and developed the front-end to support online marketing material for campaigns and external media support resulting in achieving 110% of online PHI sales target for the FY06. Contributed greatly to the achievement of 207% online PHI sales target for the Sea World campaign through creative design and front-end development. Played a key.

Sydney, New South Wales, Australia

Ensured 90% of all projects completed to business requirements providing sound solutions to ensure customer satisfaction. Maintained a 90% completion of all projects within agreed time-frames. Sought customer feedback upon completion of all projects to gage improvements and ensure self-development. Advised and trained peers on best practices, methodologies.

Identified opportunities for process improvements, providing feedback to stakeholders and recommending solutions for implementation and adoption. Developed strong working relationships with key stakeholders maintaining a constant channel of communication through weekly updates. Further developed and improved the customer experience through adoption of.

Successfully managed a team of 12 customer service reps to achieve highest Call Service statistics in the Pre-paid Services department for the month of October 1999. Identified and recommended 2 team members for permanent placements to full-time employment. Continuously provided team members with valuable feedback, coaching and training for growth and.