Michael Van Haute Email & Phone Number

San Diego, Ca, Us

• Partner with provisioning team members and internal stakeholders to identify challenges, areas for improvement, and implement more efficient processes• Lead the launch of new security vendors into the Pax8 Platform• Participate in Service Delivery leadership and Dev/product team backlog grooming and prioritization sessions to effectively prioritize team projects and platform tickets• Participate in grooming sessions, project planning, and other aspects of the agile development lifecycle• Manage escalations from Service Delivery, Service Desk, Support, Finance, Product, and Development• Research disputed account balances and correct any misapplied payments• Study Pax8 Platform functionality to acquire knowledge as a subject matter expert and escalation point for all security vendors• Develop and analyze data/reports to drive better informed decisions across the Provisioning team• Host training, knowledge sharing and development of international team members• Assist with ticketing queue during high volumes

Remote

• Solve inbound request from other departments (Teams chat, Wrikes, Service Now Requests) and assist to resolve issues• Partner with Service Delivery team members and internal stakeholders to identify challenges, areas for improvement, and implement more efficient processes• Shadow new vendor onboarding projects, learn and understands new product features, dependencies, and quote-to-cash processes to serve as process subject matter expert post-launch• Communicate with internal departments on questions related to vendors, products, and order-to-cash processes• Run audits of and make updates to vendor and product process documentation and knowledge bases and maintain and prepare software test scripts• Capture requirements and success criteria for platform updates related to portal functionality, share requirements with Product Operations team• Participate in and coordinate alignment meetings to identify product and process pain points across departments• Complete request to move services between our partners• Resolve advanced provisioning escalations including diagnosing high level finance questions and troubleshooting ordering, provisioning, and API integration issues• Work with operation tools (SQL and Postman) to run audits, perform root cause analysis, and bulk data updates• Provide internal trainings on provisioning processes and coach L1s through new issues

Remote

• Communicate with internal and external stakeholders the reason for any delays and set expectations for resolution• Resolve API errors on automated orders• Follow processes to manually provision orders for a sub-set of products• Document solutions on any new errors• Report trending provisioning errors to team leaders• Collect or update data within projects• Be a co-pilot to new hires by training them on processes and being a direct point of contact for initial questions

Boulder, Colorado

• Assisted cleaning and detailing of customer automobiles meeting specified timeframes.• Provided customer valet service in a friendly and professional manner.• Increased responsibility to test driving customer automobiles for quality assurance.

Boulder, Co

• Supported daily operational and event logistic needs • Observed all parking activities at facilities and gathered data used to analyze current and future parking needs.• Certification to operate CU campus vehicles was completed• Maintained parking and transportation supply inventory

Bachelor Of Science - Bs, Business Administration, With Emphasis In Operations Management

Education record

Studied abroad in Prague, Czech Republic during my Spring 2018 semester.

Education record

Activities and Societies: Participated in Varsity Hockey and Lacrosse