Michael V. Email & Phone Number

New Orleans, Louisiana, United States

Responsible for supporting all aspects of the new candidate and employee onboarding experience for the US market.Act as US Service Delivery Owner to ensure all departmental responsibilities were completed to company standards. Report all department KPI’s monthly to the Global Management Team to track performance goals. Work on various Continuous improvement teams to streamline Talent Acquisition Specialist processes with the company Global community.Communicate with hiring managers, recruiters, and applicants to facilitate all interview scheduling. Act as front-line contact for candidates and new hires, post jobs and manage communication with applicants on status. Process and monitor I9 Forms and background check/drug testing, ensuring company guidelines are met, and respond to incoming requests for employment verification.Work with payroll to onboard new hires, including local applicants, expats, and those with various visa status’. Facilitate employee special monthly benefit program by working with external vendors, employees and accounts payable.Worked in SAP, People Portal, Success Factors, and UKG systems.

New Orleans, Louisiana, United States

Lead and drive the daily operations on airport site. Encourage employee engagement andfoster an environment where team members are accountable for delivering exceptionalsecurity and customer service experiences. Responsible for overseeing hourly teammembers and administrative and leadership functions to ensure daily operations run smoothly.Recruiting, on-boarding, training and development of team members. Act as signatoryapproving new airport employees for security badging.

New Orleans, Louisiana, United States

Responsible for recruiting, on-boarding, training and development of store staff, reducingthe rate of turnover by 15%. Managed and maintained floor displays. Read and translatedsales reports to store and district management. Coached employees on improvingcustomer service interactions. Developed incentive programs to improve employeesatisfaction.

Chicago, Illinois, United States

Responsible for hiring, training and managing the Front End (Customer Service Counter,15 POS, and the Contractors Desk). Maintained department budget while keeping up withcustomer demands. Increased customer satisfaction scores 306% by driving customerservice through improved employee morale. Coached employees on improving customerservice interactions. Developed incentive programs to improve employee satisfaction.

Chicago, Illinois, United States

Successfully researched and monitored the activities of 75 corporate accounts, identifyingfraudulent use. Assisted law enforcement in investigations of fraudulent activity.Maintained organized records of all information and material pertinent to openinvestigations.

Stone Mountain, Georgia, United States

After performing, writing and directing for 5 years for Herschend at their Stone MountainPark location, promoted from Production Staff to Entertainment Manager. Successfullymanaged the activities of 40+ team members. Provided detailed monthly departmentalreports and updates to senior management. Effectively managed departmental expenses tostay within allocated budget.