Responsible for overseeing and improving the performance of equipment and assets critical to the organization's operations in the beneficiation and dewatering plants in mineral processing through Digitalization. This role requires a deep understanding and vision of equipment maintenance, reliability, and optimization to minimize downtime, reduce operational costs, and enhance overall efficiency.

• Defined product vision, strategy, and roadmap of Metso Outotec Metrics along with further Digital Services offerings.• Drove improvements through beta trials and product testing.• Conducted continuous evaluations to improve products and user experience.• Reviewed sales, customer concerns, and new opportunities to drive business strategy at bi-weekly planning sessions.• Defined and analysed metrics to measure product performance.• Prioritised product backlog to achieve goals and targets.• Consulted with product development teams to enhance products based on customer data.• Spearheaded collaboration across multidisciplinary teams to bring products to market.• Executed various projects using both Waterfall and Agile methodologies.• Collaborated with sales, marketing, and support teams to launch products on time and within budget.• Managed product development cycle, including prototyping designs and coordinating mass production.

• Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.• Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.• Provided technical support throughout the development phases of new products.• Offered bespoke solutions to tackle security and performance issues.• Responded to incidents on-site, providing precise time estimations and managing customer expectations.• Created assessment reports of equipment issues and resolutions using operational data.• Communicated technical concepts to customers clearly by phone, email, and online chat.• Developed knowledge-sharing methodologies, diagnostic tools, and creative processes to improve end-user experience.• Reported incidents, risks, and hazards by following set procedures.• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.• Collaborated with team members in virtual environments to optimise field experience and development capabilities.

• Scheduled service calls according to customer location and urgency of need.• Tested equipment performance and demonstrated operation and service to customers.• Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.• Repaired and calibrated systems and equipment post-installation.• Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.• Performed onsite installation, modification, and maintenance of systems and equipment.• Examined faulty equipment, interpreted reports, and analysed customer complaints to diagnose equipment malfunction.• Trained personnel to align objectives, strengthen competencies, and standardise operations.• Checked safety practices and integrity of PPE.• Facilitated communication between office personnel, subcontractors, and customers.• Worked on both home and business units for maintenance, repairs, and new installations.

• Maintained, debugged, and optimised automation programs.• Developed, configured, and optimised industrial processes from inception through certification.• Troubleshot, fixed, and improved electrical controls.• Established best practices and innovative solutions to enhance production rates and quality of outputs.• Test equipment to ensure proper operation and freedom from defects.• Prepared automation concept and control drawings according to specifications.• Assisted maintenance personnel with complex troubleshooting.• Performed needs and gaps analysis procedures and detailed data reviews to optimise implementation.• Optimised production processes to maximise return on investment.

• Created detailed project schedules, working closely with contractors to manage deadlines.• Liaised with key stakeholders to acquire necessary resources, maintaining project momentum.• Reviewed designs, plans, and reports to ensure constant compliance with project specifications.• Motivated teams to meet deadlines through regular site visits and inspections, eliminating bottlenecks.• Prepared detailed preliminary design calculations, drawings, and models for quality control procedures.• Completed construction goals safely on budget and to the desired deadline.• Used investigative troubleshooting strategies to locate and diagnose system faults.• Supervised and inspected the work of contractors across construction sites.